Jeremy millien
Denham Springs,LA
Summary
Dynamic Dispatcher with proven expertise at Facilities Maintenance Management, enhancing service delivery through effective scheduling and prioritization. Skilled in dispatch coordination and customer service, I implemented software solutions that improved response times by 20%. Adept at managing high-pressure situations while training staff on best practices for operational excellence.
Overview
10
10
years of professional experience
Work History
Dispatcher
Facilities Maintenance Management
12.2022 - 11.2025
- Coordinated maintenance requests and prioritized tasks for efficient service delivery.
- Monitored work orders, ensuring timely completion and adherence to safety protocols.
- Communicated with technicians to relay updates and resolve issues promptly.
- Implemented scheduling software to optimize dispatch efficiency and reduce response times.
- Trained new staff on dispatch procedures and operational best practices.
- Oversaw daily dispatch activities, ensuring alignment with organizational goals and client expectations.
Dispatcher
Roto Rooter Plumbing
11.2015 - 11.2022
- Analyzed workflow processes, identifying areas for improvement in service delivery.
- Developed standard operating procedures for dispatch operations to enhance consistency and accuracy.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Education
High School Diploma -
Campbeltown Grammer School
Campbeltown05-1995
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Prioritizing calls
- Dispatching procedures
- Dispatch coordination
- Schedule management
- Route planning
Languages
English
Native or Bilingual
Timeline
Dispatcher
Facilities Maintenance Management
12.2022 - 11.2025
Dispatcher
Roto Rooter Plumbing
11.2015 - 11.2022
High School Diploma -
Campbeltown Grammer School