Jeremy Pedit
Redford,Michigan
Summary
Dynamic Key Holder at Dollar General with a proven track record in enhancing customer satisfaction and driving sales through exceptional service and effective cash handling. Skilled in training staff and creating engaging merchandise displays, I excel in resolving conflicts and fostering loyalty, ensuring a positive shopping experience for all customers.
Overview
4
4
years of professional experience
Work History
Key Holder
Dollar General
Livonia, MI
02.2022 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Increased sales by providing exceptional customer service and product knowledge.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
Education
High School Diploma -
Redford Union High School
Redford, MITimeline
Key Holder
Dollar General
02.2022 - Current
High School Diploma -
Redford Union High School
Skills
- Customer service
- Cash handling
- Training and mentoring
- Store maintenance
- Customer service management
- Sales proficiency
- Cash handling and reconciliation
- Basic mathematics