Jeremy Phelps
Wilmer,AL
Summary
Dynamic Operations Manager with a proven track record at Rural King, enhancing operational efficiency and safety compliance. Expert in inventory management and staff training, fostering a motivated workforce. Achieved significant improvements in employee retention and customer satisfaction through effective mentoring and conflict resolution strategies. Committed to driving process enhancements and optimizing performance metrics.
Overview
2024
2024
years of professional experience
Work History
Operations Manager
Rural King
- Streamlined operational workflows to enhance efficiency and reduce downtime.
- Managed inventory control systems to optimize stock levels and minimize waste.
- Implemented safety protocols to improve workplace safety and compliance standards.
- Managed multi-departmental groups to drive process improvement initiatives.
- Trained and mentored staff on operational best practices and performance standards.
- Analyzed performance metrics to identify areas for operational enhancement.
- Coordinated with suppliers to ensure timely delivery of materials and services.
- Developed training programs that improved team productivity and operational knowledge.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Store Manager
Aldi
Mobile, AL
03.2022 - 02.2024
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Analyzed sales trends to develop strategies for enhancing product offerings and promotions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
High School Diploma -
Stonigton High School
Stonington, CTSkills
- Inventory management
- Customer service
- Staff training
- Operational efficiency
- Budget management
- Safety compliance
- Employee mentoring
- Stock control
- Conflict resolution
- Problem-solving
- Operations management
- Operations monitoring
- Management
- Operations oversight
- Performance monitoring
- Employee motivation
- Staff development
- Customer relationship management
- Inventory control
- Project leadership
- Schedule management
- Health and safety compliance
- Workforce management
- Onboarding and orientation
- Logistics management
- Invoice processing
- Retail operations management
Timeline
Store Manager
Aldi
03.2022 - 02.2024
Operations Manager
Rural King
High School Diploma -
Stonigton High School