Jeremy Spears
Roanoke,TX
Summary
Customer-focused professional with over 25 years of experience in facilitating with 2 and a half years in the airline industry.
Accomplished in enhancing airline operations through process improvement, internal audits, and staff development.
History of success in de-escalating customer issues, enhancing customer experiences and satisfaction, and uniting teams to deliver exceptional service.
Looking to take next career step in customer service and leadership with a new step in the JSX company and committed to elevating customer travel experiences through excellence and knowledge.
Overview
33
33
years of professional experience
Work History
Airport Service Concierge
JXS
Dallas, TX.
04.2022 - Current
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Coached staff on strategies to enhance performance and improve customer relations.
- Identified needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
- Provided short and long term support to multiple JSX stations due to staffing issues or opening new stations. Provided support to Austin, Houston, Burbank, Boulder, Morristown, White Plains, Miami, Boca Raton and Las Vegas.
Anytime support was requested, I was able to travel within a hour to 24 hour notice.
Machinist
ACN Machine Works
Roanoke, TX
09.2004 - 01.2021
- Test materials/products regularly to ensure high standards.
- Diagnose production needs and solve problems quickly. Identify areas for improvement, increasing operational efficiency.
- Maintain positive, strong working environment Inspect quality of outgoing product to engineering blue print specifications.
- Calibrated machinery to optimize performance according to prescribed standards and specific project needs.
- Measured and marked dimensions and reference points to meet precise specifications.
- Inspected contract requirements from internal and external customers to confirm any changes or requests that was required for updated blue print versions, but not agreed financially within the contract itself.
- Dismantled and inspected components to complete necessary adjustments and repairs.
- Monitored feed and speed of machines during machining process to report problems and required repairs.
Administrative Coordinator
United States Air Force
Osan Air Base, Seoul, South Korea
04.1992 - 04.2002
- Gathered, entered and updated data to maintain departmental records and databases.
- Prepared agendas and took notes at meetings to archive proceedings.
- Composed and edited complex and sensitive correspondence, reports and documents.
- Provided leadership, insight and mentoring to newly deployed airmen and officers to supply knowledge of various company programs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Coordinated multiple with multiple agencies like Department of Defense, Secretary of Air Force, Air Combat Command
Education
High School Diploma -
Lipan High School
Lipan, TX04-1992
Some College (No Degree) -
Beale Air Force
Lindale, TXSkills
- Reservations Management
- Administrative Support
- Transportation Coordination
- VIP services
- Customer Service
- Team Supervision
- Telephone Etiquette
- Community Relations
- Hospitality
- Training and mentoring
- Conflict Resolution
Timeline
Airport Service Concierge
JXS
04.2022 - Current
Machinist
ACN Machine Works
09.2004 - 01.2021
Administrative Coordinator
United States Air Force
04.1992 - 04.2002
High School Diploma -
Lipan High School
Some College (No Degree) -
Beale Air Force