Sheldrick Pearl
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Airport Service Concierge
JSX
01.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Trained staff in delivering top-quality customer service in alignment with company reputation and mission statement.
- Explained security policies and procedures to customers
Customer Service Representative II
Accenture
11.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Record Retrieval Agent
Cotiviti
04.2019 - 03.2020
- Updated records with new information.
- Maintained accuracy of records by verifying accuracy of data in records.
- Followed confidentially regulations to maintain privacy.
- Assisted with typing, data entry, and answering incoming calls as required.
- Followed established policies and procedures to maintain compliance with regulations.
Customer Service Associate
Lowes
05.2018 - 08.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Crew Member
Taco Cabana
08.2015 - 08.2018
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
Teaching Assistant
Dallas Independent School District, DISD
08.2017 - 05.2018
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Maintained safety and security by overseeing students in recess environments.
- Supported classroom maintenance and upkeep, organizing books and materials.
Education
High School Diploma -
Skyline High School
Dallas, TX06.2018
Skills
- Conflict Resolution
- Hospitality Service Expertise
- High-Volume Environments
- Personalized Support
- Customer Inquiries
- Safety Procedures
- Customer Support
Timeline
Airport Service Concierge
JSX
01.2023 - Current
Customer Service Representative II
Accenture
11.2021 - 11.2022
Record Retrieval Agent
Cotiviti
04.2019 - 03.2020
Customer Service Associate
Lowes
05.2018 - 08.2019
Teaching Assistant
Dallas Independent School District, DISD
08.2017 - 05.2018
Crew Member
Taco Cabana
08.2015 - 08.2018
High School Diploma -
Skyline High School
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