Sulieti Tasini
Pleasant Hill,CA
Summary
Dynamic and reliable professional with a strong work ethic, experienced at JSX as an Airport Service Concierge. Proven ability to enhance customer satisfaction through exceptional communication and problem-solving skills. Adept at multitasking and fostering teamwork, ensuring compliance with safety regulations while providing outstanding service in fast-paced environments.
Service-oriented professional with background in delivering exceptional guest experiences. Known for fostering collaborative team environment and consistently achieving high levels of customer satisfaction. Reliable and adaptable, with skills in conflict resolution and effective communication.
Overview
6
6
years of professional experience
Work History
Airport Service Concierge
Jsx
Oakland, CA
04.2025 - Current
- Ensured compliance with safety regulations and company policies throughout daily operations.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage, and assigning seats.
- Used airline computer system to create airline tickets and boarding passes.
- Resolved customer requests, questions, and complaints by analyzing individual situations and determining best use of resources.
- Coordinated with ramp agents to successfully store, remove, and transport customer baggage.
- Operated PA system to make announcements regarding flight activity.
- Provided timely updates on flight information through clear public announcements, keeping passengers well-informed about any changes or delays.
- Maintained a clean and organized work environment, contributing to an efficient and pleasant atmosphere for both staff and passengers.
- Processed travel documents accurately while adhering to strict guidelines, preventing security breaches or immigration issues.
- Resolved various passenger issues by maintaining professionalism and effective communication at all times.
- Managed the ticketing counter, providing swift and accurate service for all flight reservations and changes.
Private Caregiver
Heritage Estates
Livermore, CA
01.2020 - 12.2022
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Assisted clients with daily living activities for improved quality of life.
- Managed patient medications, ensuring accurate dosages and timely administration.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored vital signs and reported any abnormalities to healthcare providers promptly.
- Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Clinical Medical Assistant Extern
Kaiser Infusion Oncology
Dublin, CA
10.2021 - 01.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Conducted EKG testing efficiently, aiding in the diagnosis of cardiovascular issues among patients.
- Participated in ongoing professional development opportunities, staying up-to-date on best practices within the field of medical assisting.
- Enhanced patient care by accurately recording medical histories and vital signs.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Front Desk Receptionist
Best Western Hotel
Provo, UT
01.2020 - 07.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Education
High School Diploma -
Provo High School
Provo, UT05-2021
Clinical Medical Assistant -
Contra Costa Medical Career College
Antioch, CA01-2022
Skills
- Strong multitasking
- Team player mentality
- Event planning experience
- Reliability and punctuality
- Exceptional communication
- Strong work ethic
- Customer service
- Problem-solving
Languages
English
Native or Bilingual
Tonga
Native or Bilingual
Timeline
Airport Service Concierge
Jsx
04.2025 - Current
Clinical Medical Assistant Extern
Kaiser Infusion Oncology
10.2021 - 01.2022
Private Caregiver
Heritage Estates
01.2020 - 12.2022
Front Desk Receptionist
Best Western Hotel
01.2020 - 07.2020
High School Diploma -
Provo High School
Clinical Medical Assistant -
Contra Costa Medical Career College