Kallie Clegg
West Jordan
Summary
Versatile professional with experience in high-paced environments, known for strong multitasking and organizational skills. Successfully managed various operational roles while ensuring safety and compliance, ready to contribute to enhanced guest experiences.
Overview
3
3
years of professional experience
Work History
Airport Service Concierge
JSX
Salt Lake City, UT
07.2025 - 02.2026
- Streamlined the "hop-on" travel experience by managing all guest touch points, ensuring a fast and efficient transition from the terminal to the aircraft.
- Facilitated high-volume check-in and security protocols with a focus on speed and accuracy, maintaining the brand's promise of a time-saving alternative to commercial travel.
- Executed versatile ground operations, including manual baggage handling and the safe deployment of air-stairs, to ensure on-time departure and arrivals.
- Delivered clear and professional cabin announcements, ensuring passengers were well-informed of safety procedures and flight details.
- Maintained a high-standard lobby environment, proactively managing facility cleanliness and organization to provide a comfortable wait-time for the public.
- Balanced multiple operational roles from ticketing to ramp work to provide a consistent, high-quality customer experience in a fast-paced environment.
- Successfully de-escalated high-tension situations by practicing active listening and empathetic communication regarding things such as flight delays and ticketing issues.
Mixologist
Fiiz Drinks
West Jordan, UT
09.2024 - 06.2025
- Crafted innovative beverage recipes to enhance customer experience and satisfaction.
- Maintained cleanliness and organization of bar area to comply with health and safety standards.
- Developed strong knowledge of Fiiz Drinks product offerings to assist customers effectively.
- Provided exceptional customer service, ensuring timely order fulfillment and personalized recommendations.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Received cash, made change, and issued receipts.
Kids Club Associate
EOS Fitness
Taylorsville, UT
09.2022 - 12.2022
- Supervised children's activities, ensuring a safe and engaging environment.
- Maintained cleanliness and organization of the Kids Club space to enhance user experience.
- Adapted activities based on individual children's needs, fostering inclusivity and engagement in programs.
- Monitored all activities to maintain maximum level of safety.
- Created new and fun activities to drive enthusiasm for children.
- Promoted positive behavior among club members through reinforcement strategies and proactive conflict resolution techniques.
- Actively participated in child's activities by reading to groups, painting, coloring and playing games.
- Completed daily cleaning checklists by sanitizing toys, sweeping and mopping floors and washing down surfaces.
- Maintained control of building entry and exit points to guarantee child safety.
Education
High School Diploma -
West Jordan High School
West JordanSkills
- Strong multitasking
- Team player mentality
- Strong work ethic
- Customer service
- Attention to detail
- Hospitality
- Safety procedures
- Stress management
- Adaptability and flexibility
- Organizational skills
Timeline
Airport Service Concierge
JSX
07.2025 - 02.2026
Mixologist
Fiiz Drinks
09.2024 - 06.2025
Kids Club Associate
EOS Fitness
09.2022 - 12.2022
High School Diploma -
West Jordan High School