Microsoft Word
Jeremy Vandenburg
Customer Service Associate
Baltimore,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
Baltimore, MD
01.2018 - 05.2021
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Dining Room Attendant
MidiCi The Neapolitan Pizza Co.
White Marsh, MD
11.2017 - 12.2018
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Bachelor of Arts - Illustration
Towson University
Baltimore, MD 09.2016 - Current
Skills
Hospitality service expertise
Accomplishments
- Developed new marketing strategies to increase business.
- Earned “Employee of the Month” Award in 2019.
- Achieved the highest "customer satisfaction score" in the district
Software
Power Point
Google Doc
Photoshop
Software Coding
Social Media
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Katherine Mansfield
Timeline
Shift Supervisor
Starbucks
01.2018 - 05.2021
Dining Room Attendant
MidiCi The Neapolitan Pizza Co.
11.2017 - 12.2018
Bachelor of Arts - Illustration
Towson University
09.2016 - Current
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