Jeri Bell
Lynnwood,WA
Summary
Experienced pharmacy professional with more than a decade in retail and pharmacy operations. Skilled in patient consultations, insurance processing, medication dispensing, and inventory management. Proven ability to lead teams, coach staff, and keep daily workflows efficient while delivering excellent customer service.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens
Edmonds, Washington
11.2022 - Current
- Assisted patients with prescription pickup and answered routine questions.
- Prepared prescriptions using pharmacy systems and verified patient information.
- Dispensed medications under pharmacist supervision following pharmacy employer policies.
- Processed insurance claims and resolved coverage issues with patients.
- Cleaned work areas and followed safety standards in pharmacy operations.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Verified accuracy of patient information on prescription orders.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Managed Walgreens pharmacy workflows across dispensing, inventory, and customer service tasks.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Managed weekly schedules and requests for leave.
Store Manager
Walgreens
Seattle, Washington
08.2020 - 09.2022
- Managed daily store operations, enhancing workflow and ensuring customer satisfaction.
- Oversaw inventory management, including stock replenishment and organization.
- Implemented visual merchandising strategies to enhance product displays and promotions.
- Resolved customer complaints promptly, maintaining a positive shopping environment.
- Scheduled staff shifts, optimizing coverage during peak business hours to meet customer demand.
- Trained and mentored staff on company policies and customer service standards.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Conducted regular audits, ensuring compliance with safety and health regulations for a secure shopping environment.
Assistant Manager
Walgreens
Lynnwood, Washington
08.2007 - 08.2020
- Supported day-to-day store operations, including customer service, inventory control, and staff scheduling.
- Monitored daily store activity and followed company policies.
- Trained new staff on customer service standards and operating procedures.
- Applied merchandising plans that improved product visibility and customer engagement.
- Set staff schedules to provide coverage during peak hours.
- Led team meetings to align goals, initiatives, and performance metrics, building collaborative work environment.
- Answered customer questions and resolved issues to maintain satisfaction.
- Completed regular walk-throughs and directed team members to correct issues affecting store appearance or professionalism.
- Managed shift scheduling to keep staffing levels adequate.
- Checked merchandise levels and maintained inventory records.
- Tracked sales activity to support quality service and goods, strengthening customer retention.
- Screened job applicants and helped make hiring decisions to fill open roles with strong team members.
- Assisted store manager with scheduling, training, and shift coverage.
- Worked with management on strategic plans to reach business goals.
- Prepared reports on sales trends, inventory levels, and financial data.
- Helped develop operational strategies to support efficient, productive operations.
- Recorded sales transactions accurately using point-of-sale systems.
- Provided guidance and mentoring to newly hired employees on company programs.
- Assigned work and monitored project personnel performance.
- Prepared accurate, timely reports on project activities.
- Recommended changes to project plans when needed.
- Built and tracked budgets for travel, training, and team-building activities.
Education
Some College (No Degree) - Accounting
Seattle Central Community College
Seattle, WASkills
- Medication administration and dispensing
- Proficient in pharmacy software
- Immunization delivery
- Relationship management with customers
- Effective verbal and written communication
- Flexibility and adaptability skills
- Management of pharmacy operations
Certification
- PTCB National certification
- Washington state pharmacy license
- Immunization certification
- CPR /First aide certification
Timeline
Pharmacy Operations Manager
Walgreens
11.2022 - Current
Store Manager
Walgreens
08.2020 - 09.2022
Assistant Manager
Walgreens
08.2007 - 08.2020
Some College (No Degree) - Accounting
Seattle Central Community College