Jerilynn Mack Childress
Springhill Suites By Marriott
Oklahoma City
9
years of professional experience
Results-driven Front Desk Operations and Housekeeping Management professional with expertise in enhancing guest experiences and streamlining operational processes. Managed front desk operations while generating insightful reports and demonstrating strong multitasking capabilities. Transitioned to focus on personal commitments and now seeks to re-enter the workforce.
Work History
Night Auditor
1 Year 8 Months- Conducted nightly audits of financial transactions, verifying accuracy in billing and payments.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Resolved guest inquiries and complaints, enhancing overall customer satisfaction.
- Prepared detailed reports on hotel occupancy and revenue for management review.
- Monitored security systems, maintaining a safe environment for guests and staff.
- Assisted with inventory control, tracking supplies for front desk operations effectively.
- Managed night audit processes to ensure accurate financial reporting and account reconciliation.
- Utilized property management software to streamline check-in/check-out procedures and maintain records.
- Conducted nightly inventory audits, verifying accuracy of room status and revenue generation.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
Housekeeping Manager
2 Years 4 Months- Supervised daily housekeeping operations, ensuring adherence to quality standards and guest satisfaction.
- Developed and implemented training programs for staff, enhancing service efficiency and team performance.
- Coordinated inventory management of cleaning supplies, optimizing resource allocation and reducing waste.
- Conducted regular inspections to maintain cleanliness and safety compliance in guest rooms and public areas.
- Collaborated with maintenance teams to address facility issues promptly, improving overall guest experience.
- Established effective communication channels among housekeeping staff, fostering teamwork and accountability.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
Assistant Store Manager
2 Years 2 Months- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Trained and mentored new staff on customer service standards and operational protocols.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Developed team schedules to ensure optimal coverage during peak business hours.
- Led initiatives to enhance customer experience, resulting in increased satisfaction ratings.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Housekeeping Manager
2 Years 2 Months- Led initiatives for eco-friendly practices within housekeeping operations, promoting sustainability at the resort.
- Analyzed operational workflows to identify areas for improvement, streamlining processes for better efficiency.
- Collaborated with front desk staff to address guest requests in a timely manner.
- Reported necessary repairs to maintenance staff to ensure timely resolution.
- Managed staff of 17 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed team productivity and workflow to exceed quality standards.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
Assistant Manager
2 Years 11 Months- Mentored staff on best practices, improving customer interactions and employee performance.
- Implemented training programs for new hires, ensuring consistent service delivery standards.
- Streamlined daily operations to enhance team productivity and service quality.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Coordinated scheduling to optimize labor allocation during peak hours, reducing wait times.
- Developed process improvements that enhanced operational efficiency and lowered costs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma
Skills
Front desk management
Multitasking
Generating reports
Report generation
Night audit procedures
Registration processing
Reservations
End-of-day procedures
Resolving issues
Problem-solving
Decision-making
Policy compliance
Facility maintenance monitoring
Task management
Safety inspections
Strong work ethic
Verbal and written communication
Timeline
Night Auditor
Springhill Suites By Marriott
02.2014 - 10.2015Read More
Housekeeping Manager
The Chateau Resort
05.2011 - 09.2013Read More
Assistant Store Manager
Express Lane
01.2011 - 03.2013Read More
Housekeeping Manager
Laquita Inn
01.2008 - 03.2010Read More
Assistant Manager
Sonic
05.2006 - 04.2009Read More
Elkhart Jr Sr High School
High School Diploma
Read More