Jerkell Taylor
Summary
Healthcare support professional skilled in managing patient interactions and streamlining administrative processes. Recognized for enhancing patient satisfaction through effective communication and quick problem resolution. Committed to fostering teamwork and delivering high-quality service in fast-paced environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Secretary
Advocate South Suburban Hospital
Hazel Crest, Illinois
11.2023 - Current
- Coordinated daily operations to ensure seamless workflow and resource allocation.
- Streamlined administrative processes, reducing response times for internal requests by optimizing workflows.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
Patient Service Rep.
Advocate Medical Group
11.2022 - Current
- Provided exemplary customer service by greeting and directing patients, family members, and other visitors.
- Proficiently handled incoming calls, provided effective responses to inquiries, and skillfully redirected callers to the appropriate staff for assistance.
- Ensured accurate recording of appointments in the scheduling system. Efficiently registered patients, updating their demographic and insurance information in the EMR system.
- Developed and maintained positive relationships with patients through courteous service during check-in / check-out.
- Verified insurance eligibility and coverage for patients.
Service Coordinator (Burn Unit)
Loyola University Medical Center
09.2017 - 11.2023
- Coordinates all nursing unit communications and activities
- Maintains working knowledge of Electronic Medical Record (EMR) system and other computer systems for ordering patient and unit supplies and equipment
- Quickly and courteously acknowledges requests, responds to call lights, demonstrates proper phone etiquette and fosters communication between the healthcare team
- Supported multidisciplinary teams in managing patient care plans effectively.
Education
Diploma -
CICS Ralph Ellison
Skills
- Maintaining positive employee and customer relations
- Quick to learn
- Adaptable to new systems and procedures
- Experience in scheduling (procedures, clinic appointments, ancillary testing)
- Experience working with various Microsoft based computer software programs
- Ability to solve problems independently
- Performing multiple tasks while simultaneously exercising good judgment
Certification
BLS CPR
Timeline
Secretary
Advocate South Suburban Hospital
11.2023 - Current
Patient Service Rep.
Advocate Medical Group
11.2022 - Current
Service Coordinator (Burn Unit)
Loyola University Medical Center
09.2017 - 11.2023
Diploma -
CICS Ralph Ellison