Jermaine Jackson
Irvington,New Jersey
Summary
Accomplished Front Desk Receptionist at Hilton Garden Inn Hotel, adept in customer service and cash handling, significantly enhanced guest satisfaction. Leveraged time management and verbal communication skills to streamline check-in processes and manage high-volume calls, demonstrating a results-driven approach to hospitality services and administrative support.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Hilton Garden Inn Hotel
07.2017 - Current
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Minister of Gospel
Rehoboth Deliverance Temple
12.2016 - Current
- Implemented effective fundraising strategies to support the church''s mission and outreach efforts.
- Managed church budget responsibly, ensuring financial stability while supporting ongoing ministry needs.
- Provided compassionate pastoral care to congregants in times of need, offering comfort and guidance.
- Mentored associate ministers and lay leaders, encouraging their spiritual growth and leadership skills.
- Delivered impactful sermons by integrating biblical teachings with real-world applications.
- Interacted with local community, building relationships with civic organizations and other churches.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Authored sermons, speeches and other religious materials.
- Worked with stewardship to promote responsible biblical stewardship.
Night Auditor
Homewood Suites by Hilton East Rutherford
05.2015 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergencies calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Education
Ph.D. - Theology
Eastern Bible Institute
971 Clinton Ave Irvington NJ 07111 07.2026
MBA - Theology
Eastern Bible Institute
971 Clinton Ave Irvington NJ 06.2024
BBA - Theology
Eastern Bible Institute
971 Clinton Ave Irvington NJ 0711107.2023
Associate of Science - Applied Science
Essex County Community College
303 University Ave Newark NJ 0710306.2013
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Verbal and written communication
- Oral and writing communication
- Hospitality services
- Administrative Support
- Sensitive information handling
Additional Information
My family and I are dedicated to supporting our community by providing meals to those in need. In addition to this, I host a weekly online Bible teaching session that welcomes both churched and unchurched individuals. We believe that everyone deserves access to nutritious food and spiritual nourishment. Through our efforts, we aim to make a positive impact, foster a sense of community, and inspire others to join us in these important causes. By coming together, we hope to alleviate hunger, share hope, and offer guidance to those facing challenging times.
Timeline
Front Desk Receptionist
Hilton Garden Inn Hotel
07.2017 - Current
Minister of Gospel
Rehoboth Deliverance Temple
12.2016 - Current
Night Auditor
Homewood Suites by Hilton East Rutherford
05.2015 - Current
Ph.D. - Theology
Eastern Bible Institute
MBA - Theology
Eastern Bible Institute
BBA - Theology
Eastern Bible Institute
Associate of Science - Applied Science
Essex County Community College