Jermaine Joseph
Charlotte,NC
Summary
Organized dependable, detail orientated. focused, and flexible. managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adaptable to learning new things and contribute ideas in order to create a better flow of opportunity for growth of individual, department, community and company.
Overview
10
10
years of professional experience
Work History
Licensed Inside Sales Agent
Allstate
Charlotte, NC
05.2025 - Current
- Educate clients on coverage options and benefits to facilitate informed decision-making.
- Access customer risk levels and recommend appropriate coverage options.
- Ensure compliance with applicable laws, regulations, and company policies while selling insurance products.
Business Small and Large Container Consultant
Republic Services
Charlotte, NC
03.2022 - 12.2024
- Working in a fast pace environment taking incoming calls assessing customer needs, setting expectations and providing the best product and services that will satisfy their business needs. Probing questions to help customer an affordable competitive price based on the cost to do business in the area.
Teachers Assistant
Corvian Community Elementary School
Charlotte, NC
08.2021 - 03.2022
- Assist teacher in learning activities. Teach classes as a substitute when needed, various grade levels. Subjects’ math, science, social studies and reading. Attend weekly and monthly meeting to strategize and update on new changes. Lead small groups and the class on a daily basis.
Senior Customer Service Representative
Duke Energy Corporation
Charlotte, NC
04.2015 - 07.2021
- Experience working in a fast-paced environment with changing conditions. Corresponding with customers and negotiating conflict resolution and prioritizing tasks. Answering phones in a high call volume environment. Handle multiple screens and software systems. Formulate Payment Arrangements or Modifying when needed.
Education
Master of Science Management - Technology Management
Eastern Nazarene College
04.2007
Skills
- Excel One Note Microsoft
- Adaptable Communicator
- Conflict Resolution Negotiation
Timeline
Licensed Inside Sales Agent
Allstate
05.2025 - Current
Business Small and Large Container Consultant
Republic Services
03.2022 - 12.2024
Teachers Assistant
Corvian Community Elementary School
08.2021 - 03.2022
Senior Customer Service Representative
Duke Energy Corporation
04.2015 - 07.2021
Master of Science Management - Technology Management
Eastern Nazarene College