JERMAINE ROBINSON
Fort Lauderdale,FL
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Car Sales Specialist
Off Lease Only
07.2022 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
Customer Service Representative
Arise
10.2020 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Annual Sales Agent
Acorn Stairlifts
02.2020 - 09.2020
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
Grill Cook
Pollo Tropical
09.2019 - 01.2020
- Cleaned and maintained kitchen equipment regularly.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Grilled meats and seafood to customer specifications.
- Established and maintained productive staff relationships for positive working environments.
- Stored and handled goods correctly to maintain freshness and condition.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
Culinary Ambassador
SeaWorld Parks & Resorts
12.2018 - 10.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Sandwich Artist Shift Leader
Subway
09.2018 - 07.2019
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Trained team members to prepare sandwiches and other items according to instructions.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Receiving Associate
Burlington
03.2018 - 09.2018
- Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
TLE Associate
Walmart
07.2017 - 01.2018
- Assisted team by keeping shop tidy, clean, and free of safety hazards.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Utilized specialized tools and equipment to safely remove and install tires.
- Repaired punctures by locating leaks, removing embedded objects, and patching holes.
- Educated customers about tire maintenance, repair and replacement.
- Inflated tires to recommended pressure levels for tire and vehicle size.
Education
High School Diploma -
Rockaway Collegiate High School
Skills
- Retail Sales Customer Service Microsoft Office Expertise Sales Expertise
- Problem-Solving Abilities Quality Control
- Upselling Products and Services Customer Service
- Efficient and Detail-Oriented
- Social Media Platforms
- Technical Support
- Account Management
- Acquire New Business
- Sales Expertise
Certification
- CPSP - Certified Professional Sales Person
- Licensed Life Insurance Agent - 2019-Current
Timeline
Car Sales Specialist
Off Lease Only
07.2022 - Current
Customer Service Representative
Arise
10.2020 - 06.2022
Annual Sales Agent
Acorn Stairlifts
02.2020 - 09.2020
Grill Cook
Pollo Tropical
09.2019 - 01.2020
Culinary Ambassador
SeaWorld Parks & Resorts
12.2018 - 10.2019
Sandwich Artist Shift Leader
Subway
09.2018 - 07.2019
Receiving Associate
Burlington
03.2018 - 09.2018
TLE Associate
Walmart
07.2017 - 01.2018
High School Diploma -
Rockaway Collegiate High School
Similar Profiles
Anthony RoyAnthony Roy
Appraisal Manager -Used Car Manager - Buyer at Off Lease OnlyAppraisal Manager -Used Car Manager - Buyer at Off Lease Only
SARA LAWRENCESARA LAWRENCE
ARBITRATION AGENT at OFF LEASE ONLYARBITRATION AGENT at OFF LEASE ONLY
Aixen ValentineAixen Valentine
Arbitration Agent at Off Lease OnlyArbitration Agent at Off Lease Only
Jaime UrbinaJaime Urbina
Warehouse Worker at Invicta Watch GroupWarehouse Worker at Invicta Watch Group
Warren VilliersWarren Villiers
Security Officer at Allied Universal Security ServicesSecurity Officer at Allied Universal Security Services