Jermaine Smith
Brenham,Texas
Summary
Driven professional with a proven track record in team leadership and customer service, honed at ExxonMobil. Excelled in enhancing team performance and customer satisfaction through effective training and problem-solving. Skilled in cash handling and fostering a positive work environment, demonstrating flexibility and reliability. Achieved significant improvements in operational efficiency and customer engagement.
Overview
9
9
years of professional experience
Work History
Cashier Team Lead
ExxonMobil
03.2023 - 05.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Floor Technician
Sanderson Farm
02.2017 - 04.2023
- Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
- Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
- Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
- Used Type equipment to clean and maintain hardwood, ceramic, and laminate floors.
- Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.
American Stone
Landscape
09.2015 - 12.2017
- Promoted diversity and inclusion within the workplace through educational presentations targeting management teams.
- Maintained an active calendar of events tailored to meet the needs of diverse member interests, including networking mixers, panel discussions, volunteer opportunities, and cultural outings.
- Led as subject matter expert for area of responsibility through complete understanding of operations, work instructions, test, capacity and labor requirements.
- Measured the impact of group initiatives on member satisfaction through surveys and feedback sessions, using data-driven analysis to improve future programming efforts.
Education
Brenham High School
Brenham, TX05.2003
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Punctual and Reliable
- Flexible Schedule
- Team Management
- Straight Razor Shaving
- Government Standards
- Client Satisfaction
- Product Knowledge
- Cleaning and Sanitation
- Bald Fades
- Work Area Sanitation
- Razor Cutting Expertise
- Clippers Usage
- Cuts and Fades
Timeline
Cashier Team Lead
ExxonMobil
03.2023 - 05.2024
Floor Technician
Sanderson Farm
02.2017 - 04.2023
American Stone
Landscape
09.2015 - 12.2017
Brenham High School