JERMAINE WARREN
Baltimore,MD
Summary
Poised and professional bank manager skilled at informing clients about banking products and services while recommending best options to meet needs. Results-oriented self-motivator with over fourteen years in sales and branch management, loan management and general bank operations. Excellent interpersonal skills.
Overview
18
18
years of professional experience
Work History
Branch Manager
Truist Bank
Hunt Valley, MD
10.2019 - Current
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Assessed employee performance and developed improvement plans.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Engaged employees in business processes with positive motivational techniques.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Held sales coaching sessions.
Financial Center Manager
Bank Of America
11.2015 - 10.2019
- Built and lead high-performance team focused on achieving sales and service goals
- Collaborated with internal business partners to deliver cohesive banking experience to customers
- Tracked metrics such as market audit performance to stay up to date on operations
- Boosted branch sales by developing and deepening customer loyalty through incentive programs
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations
- Protected company assets with strategic risk management approaches
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes and coaching employees on company protocol
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
Assistant Store Manager
Best Buy
01.2015 - 11.2015
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Managed staff of 30 sales associates and 3 team leaders Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Examined merchandise to verify that it was correctly priced and displayed.
- Scheduled and led quarterly store meetings for all employees.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Trained and developed new associates on POS system and key sales tactics.
- Generated repeat business through exceptional customer service.
Store Manager
Best Buy, Pacific Kitchen & Home
08.2013 - 01.2015
- Increased sales volume by coaching proper selling skills behaviors to all associates.
- Increased NPS month over month by creating a great shopping experience for our customers.
- Managed Labor.
- Led the district month over month in overall sales and warranty attachment.
Supervisor
Best Buy
08.2006 - 08.2013
- Coached and motivated associates to drive profitable revenue.
- Ensured that all training was being completed (e-learnings) as well as scheduled meetings with vendors for in depth training.
- Conducted employee one on one meetings to discuss performance and what can be done to increase overall productivity the following month.
Education
Bachelor of Science - Business Management
Coppin State University
Baltimore, MD05.2023
Associate of Science - General Studies
Baltimore City Community College
Baltimore, MD08.2020
High School Diploma - Accounting
Mergenthaler High School
Baltimore, MD06.2006
Skills
- Talent recruitment
- Operations oversight
- Partnership development
- Team coaching
- Staff management
- Revenue generation
- Business development expertise
- Cash handling expertise
- Sales professional
- Relationship building and management
- Compliance, banking laws and regulations
- Verbal/written communication
- Consumer banking specialist
- People-oriented
- Strategic planning
- Risk analysis and management
Timeline
Branch Manager
Truist Bank
10.2019 - Current
Financial Center Manager
Bank Of America
11.2015 - 10.2019
Assistant Store Manager
Best Buy
01.2015 - 11.2015
Store Manager
Best Buy, Pacific Kitchen & Home
08.2013 - 01.2015
Supervisor
Best Buy
08.2006 - 08.2013
Bachelor of Science - Business Management
Coppin State University
Associate of Science - General Studies
Baltimore City Community College
High School Diploma - Accounting
Mergenthaler High School