Jernae Anderson
Farmersville,TX
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Baylor Scott & White
09.2022 - Current
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Self-motivated, with a strong sense of personal responsibility.
Patient Services Specialist
Baylor Scott & White
01.2021 - 09.2022
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Trained new Patient Services Specialists, resulting in increased department productivity and accuracy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contacted insurance company to verify patient coverage before visit.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Delivered support to medical staff in completion of patient paperwork.
- Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
Contact Center Representative
Baylor Scott & White
02.2020 - 12.2020
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Assisted in training new hires, sharing best practices and contributing to their professional development.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Boosted customer service satisfaction ratings through consistent quality control.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH09.2027
No Degree - Medical Assisting
Temple College
Temple, TX08.2022
Skills
- Patient-focused care
- Multitasking Abilities
- Problem-solving aptitude
- Dictation and Transcription
- Examination Preparation
- Chemical solution preparation
- Patient Care Coordination
- Equipment Sterilization
- Flexibility and Adaptability
- Administering Medications
- Clinical Documentation
Certification
- CCMA - Certified Clinical Medical Assistant
Currently scheduled to take CRCST Exam 6/8/24
I am currently studying for my CRCST Exam and it is scheduled for June 8, 2024 at 4:30 PM in Dallas, TX.
Timeline
Certified Medical Assistant
Baylor Scott & White
09.2022 - Current
Patient Services Specialist
Baylor Scott & White
01.2021 - 09.2022
Contact Center Representative
Baylor Scott & White
02.2020 - 12.2020
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
No Degree - Medical Assisting
Temple College