Jerome Baldomero
Las Vegas,NV
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
16
16
years of professional experience
Work History
Front Desk Agent
Venetian
06.2021 - 10.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Security Officer
Venetian
01.2020 - 06.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Lobby Agent
Caesars Palace
08.2015 - 01.2020
- Greeted customers with smile and provided friendly, knowledgeable service.
- Resolved customer problems and complaints.
- Assist guest with self check and check out at kiosk machine
- Answered questions about the property to the guest
- Notify front desk agents for their lunch break
Floor Attendant
Venetian
11.2007 - 07.2015
- Removed soiled lined and trash from suites and maids carts
- Vacuum and dust hallways and elevator landing areas
- Restock linen in housekeeping lockers
- Deliver amenities to guest suites
- Responds calls from housekeeping floor manager
Education
Bachelor of Arts - Communications
UNLV
Las Vegas05.2024
Skills
- Verifying Reservations
- Lobby Maintenance
- Guest Satisfaction
- Dining and Amenity Recommendations
- Listening Skills
- Hospitality Service
- Dynamic Communication Skills
Timeline
Front Desk Agent
Venetian
06.2021 - 10.2023
Security Officer
Venetian
01.2020 - 06.2021
Lobby Agent
Caesars Palace
08.2015 - 01.2020
Floor Attendant
Venetian
11.2007 - 07.2015
Bachelor of Arts - Communications
UNLV
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