Jerome Borowski
Eden,NY
Summary
Dynamic professional with a proven track record in guest relations and conflict resolution. Excells in staff management and fostering a team environment that enhances customer satisfaction. Skilled in hiring, with a significant contribution to creating a loyal clientele base by delivering outstanding service and efficiently managing high-volume events.
Overview
10
10
years of professional experience
Work History
Front of House Manager/Bartender
Ebenezer Ale House
West Seneca, NY
09.2021 - Current
- Partners with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolves guests complaints while maintaining a positive customer environment.
- Maintains positive team environments by encouraging teamwork and respect in accordance with company missions.
- Acts as the main point of contact for guests inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Seasonal Driver
UPS
Buffalo, NY
11.2024 - 01.2025
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Steadfast completion of routes given on assignment in a timely manner and frequently accepted additional routes to help and support UPS deliveries
- Delivered goods and products to customers on time and in excellent condition.
- Capable of lifting heavy weight & transporting packages to each destination
Bartender
Mulligans Brick Bar
Buffalo, NY
03.2015 - 03.2020
- Served high customer volumes during special events, nights, .
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Computer Information Systems - Computer And Information Systems
Erie Community College
Buffalo, NYSkills
- Management
- Conflict resolution
- Guest Relations
- Hiring
Timeline
Seasonal Driver
UPS
11.2024 - 01.2025
Front of House Manager/Bartender
Ebenezer Ale House
09.2021 - Current
Bartender
Mulligans Brick Bar
03.2015 - 03.2020
Computer Information Systems - Computer And Information Systems
Erie Community College