Jerome Borowski
Eden,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Front of House Manager/Bartender
Ebenezer Ale House
09.2021 - Current
- Partners with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolves guests complaints while maintaining a positive customer environment.
- Maintains positive team environments by encouraging teamwork and respect in accordance with company missions.
- Acts as the main point of contact for guests inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Bartender
Mulligans Brick Bar
03.2015 - 03.2020
- Served high customer volumes during special events, nights, .
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bar Manager
Thirsty Buffalo
Buffalo, NY
03.2008 - 06.2015
- Managed daily bar operations and ensured smooth service flow.
- Trained and supervised staff on drink preparation and customer service standards.
- Developed cocktail menus and curated drink specials based on seasonal ingredients.
- Coordinated events and promotions to attract new patrons to the establishment.
- Implemented cost-control measures to optimize bar profitability and reduce waste.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
Lead Bartender/Corporate Trainer
Jack Astor's Bar & Grill
Buffalo, New York
01.2003 - 10.2008
- Managed bar inventory and ordered supplies to ensure smooth operations.
- Trained new bartenders on drink preparation and customer service standards.
- Crafted and served a variety of cocktails tailored to customer preferences.
- Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
Education
Computer Information Systems - Computer And Information Systems
Erie Community College
Buffalo, NYSkills
- Management
- Conflict resolution
- Guest Relations
- Hiring
- Event management
- Inventory management
- Upselling strategies
- Problem solving
- Training and mentoring
Timeline
Front of House Manager/Bartender
Ebenezer Ale House
09.2021 - Current
Bartender
Mulligans Brick Bar
03.2015 - 03.2020
Bar Manager
Thirsty Buffalo
03.2008 - 06.2015
Lead Bartender/Corporate Trainer
Jack Astor's Bar & Grill
01.2003 - 10.2008
Computer Information Systems - Computer And Information Systems
Erie Community College