Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Jerome Brown

Lawrenceville,GA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager

Wendys
Lawrenceville, GA
05.2022 - 06.2022
  • Orchestrated positive customer experiences by overseeing every area of operations.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Set clear expectations and created positive working environment for employees.

Shift Manager

Wendys
Lawrenceville, GA
01.2019 - 05.2022
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours and inventory movements.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Shift Manager

Wendys
Duluth, GA
11.2017 - 12.2018
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Cashier

Wendys
Lawrenceville, GA
05.2015 - 10.2017
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Cashier

Wendys Restaurant
Alpharetta, GA
06.2008 - 06.2011
  • Removed trash, swept and mopped floors for professional appearance.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Worked with other associates to support cashiers and management needs.
  • Trained new cashier team members in customer service and money handling processes.
  • Operated cash register to record transactions accurately and efficiently.

Sales Representative

Best Buy
Duluth, GA
10.2005 - 01.2007
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Answered customers' questions regarding products, prices and availability.

Education

High School Diploma -

North Druid Hills
Atlanta, GA
05.1998

Skills

  • Sales Promotion
  • Policy Development and Enforcement
  • Originality and Creativity
  • Management Training

Certification

  • Servesafe Food Production
  • OSHA Safety Certificate


Timeline

General Manager

Wendys
05.2022 - 06.2022

Shift Manager

Wendys
01.2019 - 05.2022

Shift Manager

Wendys
11.2017 - 12.2018

Cashier

Wendys
05.2015 - 10.2017

Cashier

Wendys Restaurant
06.2008 - 06.2011

Sales Representative

Best Buy
10.2005 - 01.2007

High School Diploma -

North Druid Hills

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