Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerome Brown

Miramar,FL

Summary

Dynamic dispatcher with strong customer service skills. Proven ability to optimize delivery routes and enhance communication between drivers and clients, ensuring timely updates and satisfaction.

Overview

9
9
years of professional experience

Work History

Dispatcher

A4 Top Logistics Corp
Fort Lauderdale, FL
09.2020 - 11.2024
  • Coordinated dispatch operations to optimize delivery routes and reduce transit times.
  • Managed communication between drivers and clients to ensure timely updates and service satisfaction.
  • Implemented software solutions for tracking shipments, enhancing visibility across logistics processes.
  • Trained new dispatchers on operational protocols, improving team performance and efficiency.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.

Truck Driver

DB Trucking
Fort Lauderdale, FL
03.2018 - 08.2020
  • Operated heavy-duty trucks to transport goods efficiently across long distances
  • Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations
  • Maintained accurate delivery logs and records to support operational efficiency
  • Adhered to traffic laws and safety protocols, reducing incidents during transportation
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.

Driver

Salson Logistics
Newark, NJ
01.2016 - 02.2018
  • Communicated effectively with dispatchers to coordinate schedules and manage routes
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.

Education

High School Diploma -

Charlemont High School
Linstead ,st. Catherine Ja
2026

Freight Broker Course -

Freight Broker Business Academy
Atlanta, GA

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Stress tolerance
  • Problem-solving
  • Customer relations
  • Equipment management
  • Driver communication
  • Vehicle coordination

Timeline

Dispatcher

A4 Top Logistics Corp
09.2020 - 11.2024

Truck Driver

DB Trucking
03.2018 - 08.2020

Driver

Salson Logistics
01.2016 - 02.2018

Freight Broker Course -

Freight Broker Business Academy

High School Diploma -

Charlemont High School