Jeromy Jesse
Altoona,WI
Summary
Dedicated store specialist with expertise in customer service and stock control. Proven ability to boost customer satisfaction and train new staff, ensuring optimal store operations and workplace safety.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Specialist
Sherwin-Williams Paint Store
Eau Claire
07.2017 - Current
- Managed inventory levels and ensured optimal stock availability for customer needs.
- Assisted customers with product selection, providing expert advice on paint types and applications.
- Trained new staff on operational procedures and customer service best practices.
- Conducted regular quality checks to maintain product standards and store organization.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Resolved customer complaints professionally, fostering trust and loyalty among patrons.
Claim Rework Specialist
United Healthcare
Eau Claire, WI
10.2013 - 09.2016
- Analyzed and resolved discrepancies in member claims to ensure accurate processing.
- Collaborated with cross-functional teams to streamline rework processes, enhancing operational efficiency.
- Reviewed and validated complex claims, ensuring adherence to compliance standards and policies.
- Led initiatives to identify root causes of claim errors, implementing solutions that reduced rework volume.
- Facilitated workshops to enhance team understanding of regulatory changes impacting claims processing.
Education
Human Biology
Minnesota State University, Mankato
Mankato, MNSkills
- Workplace safety
- Store operations
- Store maintenance
- Stock control
- Teamwork and collaboration
- Customer service
- Time management
- Verbal and written communication
Accomplishments
- Achieved Net Promoter Score above 90% through effectively helping with excellent customer service.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Promoted products and encouraged customers to upgrade their existing product plans.
- Created a Live-Safe work culture and zero recorded injuries over 9 years.
Certification
- Color Expert Training - February 2026
- Cybersecurity Risk Management, Harvard University - July 2025
Languages
English
Native or Bilingual
Spanish
Limited Working
German
Elementary
Timeline
Store Specialist
Sherwin-Williams Paint Store
07.2017 - Current
Claim Rework Specialist
United Healthcare
10.2013 - 09.2016
Human Biology
Minnesota State University, Mankato