JERONIMA LOPEZ

Evaluate, authorize, or recommend approval of credit loans. Advise borrowers on methods of payments. Explain to customers the different types of loans that are available, as well as the terms of those services. Collect payments, Locate Customers by using credit bureau information. Prepare and mail collection letters to defaulting customers.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Created, maintained and updated filing systems for paper and electronic documents.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Direct customer contact at counter
• Conducted daily confidential calls
• Heavy cash handling
• Processed loans and updated customer accounts on a daily basis.

• Reviewed applications and prepared for approved or denied status
• Prepared office closing reports and all that it entails
• Maintained payroll and confidential information such as pay rates and bonuses
• Received, recorded, and banked cash and checks
• Completed monthly reports
• Served as the company's only bilingual Spanish/English customer service representative.

• Worked as a team member performing cashier duties
• Excelled in exceeding daily loan and credit goals
• Guaranteed positive customer experiences and resolved all customer complaints
• Compiled weekly monetary reports and records for store manager.