Jerquetta Harling
Silver Spring,MD
Summary
Skilled Program Director adept at managing all facts of program operations, including administration and outreach. Well-versed in multitasking to achieve challenging goals. Motivated, professional , dedicated , team- oriented and adds value to any organization in need of great collaborations , interpersonal abilities.
Customer-oriented Program Manager with over 5 years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.
Overview
6
6
years of professional experience
Work History
Program Director
New Start DD, Inc
Woodstock, MD
01.2024 - Current
- Organized and facilitated team meetings, workshops, and events.
- Provided leadership in developing innovative approaches to meet program goals.
- Reviewed existing programs and identified areas of improvement or expansion.
- Monitored performance metrics to evaluate effectiveness of programs.
- Directed staff training on technical aspects of programming activities.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Ensured compliance with organizational standards and applicable laws and regulations.
- Developed strategies to increase public awareness of the organization's services.
- Maintained communication with clients throughout their involvement in the program.
- Compiled reports on program outcomes for internal and external stakeholders.
- Implemented quality assurance protocols to ensure high-quality service delivery.
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Oversaw administrative support staff to facilitate day-to-day program activities.
- Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
- Met regularly with program stakeholders to make program adjustments and assess progress.
- Hired and developed staff members to collaboratively achieve program goals.
- Established strategy for program using evaluation outcomes and research to set goals and direction.
- Supervised program and project managers to provide feedback and resolve complex problems.
- Coordinated with program managers and other stakeholders to create detailed implementation plans, milestones and risk mitigation protocols.
Assistant Case Manager
Renoxx
Lanham, MD
03.2023 - Current
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Recruited, interviewed and hired volunteers and staff.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Implemented and evaluated staff, volunteer or training programs.
- Conducted regular rounds to keep residents and areas safe and secure.
- Communicated with staff to resolve problems with individual students.
- Led campus tours, new resident orientation and ongoing educational sessions.
Residential Supervisor
Q-Care
Germantown, MD
10.2022 - 03.2023
- Confirmed that residents and staff members observed safety procedures and conducted inspections to identify and resolve dangerous issues.
- Composed work schedules for staff members and confirmed shifts had proper coverage.
- Provided safe, supportive and caring living environment for every resident.
- Identified serious behavioral changes, which could indicate emergency situations and notified appropriate staff members for assistance.
- Arranged social and recreational activities, themed dinners, board game nights to promote residential participation.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
- Interfaced with residents to address and resolve complaints or grievances.
- Developed and deepened relationships with residents and fellow staff.
Program Manager
Community Options, Inc. of Rockville
Rockville, MD
11.2019 - 07.2022
- Held team members accountable and incentivized performance, driving strong cultural engagement.
- Demonstrated leadership within department by sharing experience and providing guidance.
- Tracked program expenses, optimizing efficiency.
- Aligned targeting and timing of training to support planning activities.
- Hired and managed team members to execute program goals.
- Acted as event host, coordinating participants toward smooth agenda flow and execution.
- Monitored progress on program implementation, documenting and communicating fulfillment of goals and encouraging consistency or adjustment in components.
- Worked closely with DSP to give feedback on training programs and increase efficiency.
Direct Support Professional Lead Staff
Community Options, Inc. of Rockville
Rockville, MD
06.2019 - 11.2019
- Transported clients to doctor's appointments and errands.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Tracked and reported clients' progress based on observations and conversations.
- Followed care plan and directions to administer medications.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Monitored client's well-being, safety and comfort under physician direction.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Used approved crisis intervention techniques in emergency situations.
- Assisted individuals in learning and developing new skills.
- Reported changes in client condition to administrators, facilitating nursing intervention.
Direct Support Professional-Children's Home
Community Options, Inc. of Rockville
Rockville, MD
11.2018 - 06.2019
- Documented client progress in charts and logbooks.
- Improved patient outlook and daily living through compassionate care.
- Partnered with interdisciplinary teams to implement care plans.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Reported changes in client condition to administrators, facilitating nursing intervention.
Community Integration Counselor
Community Options, Inc. & Enterprise
Rockville, MD
07.2018 - 11.2018
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Education
High School Diploma -
Mckinley Technology High School
Washington, DC06.1995
Quality First Career Center
Skills
- Policy and procedure improvements
- Project coordination
- Product development
- Performance monitoring
- Program leadership
- Individual instruction
- Budget coordination
- Issue and conflict resolution
- Problem resolution
- Team management
- Relationship building
- People skills
Accomplishments
- Promoted from DSP to Program Manager, in less than 12-months.
- Promoted to Program Manager due to Hard work and Dedication that achieved expectations.
- Recognized as Employee of the Month for outstanding performance and team contributions.
Timeline
Program Director
New Start DD, Inc
01.2024 - Current
Assistant Case Manager
Renoxx
03.2023 - Current
Residential Supervisor
Q-Care
10.2022 - 03.2023
Program Manager
Community Options, Inc. of Rockville
11.2019 - 07.2022
Direct Support Professional Lead Staff
Community Options, Inc. of Rockville
06.2019 - 11.2019
Direct Support Professional-Children's Home
Community Options, Inc. of Rockville
11.2018 - 06.2019
Community Integration Counselor
Community Options, Inc. & Enterprise
07.2018 - 11.2018
High School Diploma -
Mckinley Technology High School
Quality First Career Center