Accomplished Hospitality Director and Coach with a demonstrated history of driving operational excellence and enhancing guest satisfaction. Specialized expertise in strategic menu development, technology integration, and cost optimization, including a 2.5% reduction in food costs at Twin Peaks and a 5% increase in LBW sales at Terilli's. Skilled in leadership, employee relations, and the implementation of innovative strategies to improve efficiency and profitability. Committed to delivering exceptional dining experiences while consistently refining operational processes to ensure sustainable growth and long-term success.