Jerrica Lynch
Girard ,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Patient Care Technician
Wellstar Mcg Healthcare
Augusta, GA
10.2023 - 02.2025
- Assisted nursing staff in delivering high-quality patient care, ensuring adherence to protocols and safety standards.
- Monitored vital signs and reported changes to healthcare team, enhancing patient response and treatment accuracy.
- Maintained cleanliness and organization of patient areas, contributing to a safe and welcoming environment.
- Supported patients with daily living activities, promoting dignity and independence in their care routines.
- Documented patient information accurately in electronic health records, ensuring compliance with regulatory standards.
- Trained new staff on best practices for patient care techniques and equipment usage, fostering a knowledgeable team environment.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Customer Service Representative
Sitel
Augusta Ga
01.2021 - 06.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Utilized CRM software to track customer interactions and service requests.
- Provided product information to enhance customer knowledge and satisfaction.
- Collaborated with team members to improve service delivery processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Adapted quickly to new systems and procedures during training sessions.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier
Walmart
Augusta Ga
08.2013 - 12.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided excellent customer service, resolving inquiries and complaints promptly.
- Assisted in training new cashiers on operational procedures and best practices.
- Managed inventory restocking to ensure product availability for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Diploma -
Burke County High School
Waynesboro, GA06.2013
Skills
- Customer service
Timeline
Patient Care Technician
Wellstar Mcg Healthcare
10.2023 - 02.2025
Customer Service Representative
Sitel
01.2021 - 06.2023
Cashier
Walmart
08.2013 - 12.2020
Diploma -
Burke County High School