Jerrica Richardson
Myrtle Beach,SC
Summary
Results-driven professional with a solid track record in high-volume operational support. Expertise in clerical tasks and customer relations, with a friendly demeanor that enhances team dynamics. Detail-oriented and self-motivated, equipped with strong judgment and multitasking abilities. Committed to achieving accurate and timely results, whether working solo or as part of a team.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Off Season Sports and Physical Therapy
North Andover, MA
03.2022 - 01.2025
- Ensured a welcoming environment at the front desk for all visitors.
- Checked in patients at the front desk, collecting necessary paperwork prior to check-in.
- Managed patient scheduling and appointment confirmations for efficient clinic operations.
- Facilitated communication between patients and healthcare providers effectively.
- Oversaw billing processes and handled insurance claims for accurate reimbursements.
- Provided customer service to patients by addressing inquiries regarding treatments and services.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Verified insurance details, documented information, and ensured patient coverage for upcoming procedures.
- Ensured HIPAA compliance by safeguarding confidentiality of all patient information.
- Prepared treatment rooms for examinations by stocking supplies and maintaining sanitation standards.
- Monitored inventory levels of medical supplies and placed orders when necessary.
- Processed incoming payments from patients or third-party payers.
- Conducted data entry of patient demographics, insurance eligibility, and billing charges into practice management system.
- Tracked patient visits to determine payment due dates for outstanding balances.
- Performed daily administrative tasks such as answering phones, responding to emails, photocopying documents.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Streamlined day-to-day office processes to meet long-term goals.
Cashier/Administrative Assistant
Grava Jeep Dodge Ram Chrysler SRT
Medford, MA
01.2020 - 03.2022
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Scheduled appointments and managed service workflow for optimal efficiency.
- Delivered exceptional customer service through direct communication with clients and team members.
- Provided detailed explanations of service options and pricing to customers.
- Coordinated with technicians to ensure timely completion of repairs and services.
- Prepared invoices for services rendered and collected payments from customers.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Maintained accurate records and files for easy retrieval and organization.
- Utilized office software to create documents, spreadsheets, and communications.
Sales
Boston Harley Davidson
Revere, MA
01.2017 - 01.2019
- Greeted customers at arrival to build positive relationships and determine customers wants or needs.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Proficiently sold a wide range of new and used motorcycles
- Maintain friendly and professional customer interactions to keep doors open and close sales
- Use networking opportunities to create successful, ongoing customer relationships
- Use an organized daily call log to track and follow up on personal sales opportunities.
- Assisted customers in selecting suitable motorcycles based on preferences and needs.
- Maintained up-to-date knowledge of inventory and motorcycle specifications.
- Conducted product demonstrations to showcase motorcycle features and benefits.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Followed up with customers to build long-term relationships and successful referrals.
Bartender
Brick House Tavern + Tap
Methuen, MA
02.2015 - 05.2018
- Greeting customers in an enthusiastic and timely manner
- Assessing customers needs and preferences and making appropriate recommendations
- Taking and creating multiple food and drink orders at once
- Utilizing fresh ingredients to prepare craft cocktails per menu specifications
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Trained new bartenders on drink preparation and upselling techniques.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Poured wine, beer and cocktails for patrons.
Teacher
Next Generation Children's Center
Andover, MA
12.2013 - 01.2015
- Providing care for children, such as setting schedules and daily routines, toileting, feeding, nap times, and keeping a clean classroom.
- Maintained a safe and positive learning environment.
- Developed and implemented daily lesson plans that promote physical, mental, and social development.
- Adapted teaching methods to suit different learning abilities and styles within the classroom.
- Participated in professional development opportunities to stay abreast of current trends in early childhood education.
- Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
- Prepared educational materials and resources that support curriculum objectives.
- Organized and led activities to promote physical, mental and social development.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Maintained accurate records of children's progress and developmental milestones.
- Supervised children in classroom and playground settings, ensuring their safety and well-being.
Education
High School Diploma -
North Reading High School
North Reading, MA06.2013
Skills
- Front desk operations
- Excel spreadsheets
- Microsoft
- Data collection
- Detail Oriented
- Professional, Motivated Positive Work Attitude
- Dedicated and Reliable
- People Person
- Effective communication
- Time management
- Patient scheduling
- Billing processes
- Customer relationship management
Timeline
Administrative Assistant
Off Season Sports and Physical Therapy
03.2022 - 01.2025
Cashier/Administrative Assistant
Grava Jeep Dodge Ram Chrysler SRT
01.2020 - 03.2022
Sales
Boston Harley Davidson
01.2017 - 01.2019
Bartender
Brick House Tavern + Tap
02.2015 - 05.2018
Teacher
Next Generation Children's Center
12.2013 - 01.2015
High School Diploma -
North Reading High School