JERROD GOFF
Frisco,TX
Summary
Dynamic sales and account management leader with over 15 years of experience driving revenue growth, strengthening client relationships, and leading cross-functional teams within the hospitality and technology sectors. Proven success in strategic account management, business development, and customer success, with expertise in contract negotiation, client retention, and solution-driven execution. Recognized for consistently exceeding goals, mentoring teams, and building trusted partnerships that deliver measurable business results.
Overview
19
19
years of professional experience
Work History
Account Director
Interactive Sites
Scottsdale, AZ
02.2024 - Current
- Lead client onboarding, account strategy, and business development for key hospitality partners.
- Manage operations across 21 revenue-sharing platforms supporting 12,000+ digital assets globally.
- Collaborate with engineering to resolve client issues, enhance platform functionality, and improve UX.
- Conduct QA testing on new builds, features, and updates to ensure performance and reliability.
- Oversee billing accuracy, forecasting, and monthly reporting for multiple high-value accounts.
Director of Strategic Accounts
Transworld Systems Inc.
Dallas, TX
01.2023 - 08.2023
- Managed national client relationships, identifying cross-sell opportunities to drive revenue growth.
- Developed account management strategies that increased client engagement and retention rates.
- Partnered with operations and technology teams to deliver tailored solutions for enterprise clients.
- Consistently surpassed quarterly targets through consultative selling and relationship-based growth.
- Provided executive-level reporting and insights to ensure alignment with client business objectives.
Account Manager II, Targeted Sales
Ricoh USA
Plano, TX
07.2021 - 12.2022
- Oversaw 80+ key accounts, ensuring consistent communication and revenue growth.
- Designed and delivered custom technology and print solutions to enhance client operations.
- Collaborated with marketing, supply chain, and finance teams to provide comprehensive account support.
- Exceeded quota targets amidst market disruptions, bolstering brand trust and loyalty.
- Analyzed account data and market trends to uncover expansion opportunities.
Global Manager, Cross-Selling Program
Global Hotel Alliance
Dubai, UAE
08.2017 - 01.2021
- Increased global revenue by 140% through strategic cross-selling and customer retention initiatives.
- Directed 500+ Brand Champions worldwide to align with GHA's commercial and marketing objectives.
- Designed and launched a global Learning Management System (LMS) for training and enablement.
- Led the rollout of GHA's upgraded CMS web platform to enhance brand visibility and usability.
- Managed the HelmsBriscoe incentive program across 11 brands, improving performance and yield.
Intermediary & Luxury Brands Sales Manager
Hilton Worldwide Sales
Dallas, TX
01.2007 - 08.2017
- Managed 150+ corporate and intermediary accounts, consistently exceeding annual revenue goals.
- Spearheaded Hilton's loyalty program for 250+ partner associates, driving engagement and retention.
- Partnered with leadership to design marketing initiatives that increased visibility and lead generation.
- Improved contract compliance and revenue forecasting through data-driven account analysis.
- Mentored new team members and led internal communication initiatives to enhance team alignment.
Education
BS - Education & Biology
Texas Tech University
Lubbock, TexasSkills
- Client Relationship Management
- Revenue Growth Strategies
- Strategic Planning
- Business Development
- National Account Management
- Contract Negotiation
- Sales Strategy
- Hospitality Operations Expertise
- Cross-Functional Collaboration
- Customer Success & Retention
- Data Analysis & Reporting
References
- John Blayter, Chief Technology Officer, (303) 325-1979
- John Hacket, Director of Sales, (817) 690-7500
Personal Information
Title: Strategic Account Management Leader
Timeline
Account Director
Interactive Sites
02.2024 - Current
Director of Strategic Accounts
Transworld Systems Inc.
01.2023 - 08.2023
Account Manager II, Targeted Sales
Ricoh USA
07.2021 - 12.2022
Global Manager, Cross-Selling Program
Global Hotel Alliance
08.2017 - 01.2021
Intermediary & Luxury Brands Sales Manager
Hilton Worldwide Sales
01.2007 - 08.2017
BS - Education & Biology
Texas Tech University