Jerrod Grantz
Portland,TX
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
10
10
years of professional experience
Work History
Residential Connectivity Specialist
Spectrum
07.2023 - Current
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
Service Advisor
Big O Tires
01.2023 - 06.2023
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Sales Consultant
Sames Ford
12.2021 - 01.2023
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Chemical Operator
Iofina Chemical
08.2020 - 10.2021
- Enhanced production efficiency by optimizing chemical processes and equipment settings.
- Reduced waste generation through careful monitoring of chemical reactions and adjusting parameters accordingly.
- Ensured safe working environment by strictly adhering to safety protocols and guidelines during chemical operations.
- Maintained high-quality standards for finished products by conducting rigorous quality control tests.
Chicken Thigh Trimmer
Sanderson Farms
01.2020 - 08.2020
- Increased production efficiency by consistently trimming chicken thighs according to company guidelines and quality standards.
- Reduced waste by accurately identifying and separating usable meat from bones during the trimming process.
- Maintained a clean and organized work area, ensuring compliance with food safety regulations.
- Contributed to meeting daily production goals by working efficiently as part of a team in a fast-paced environment.
Driver
Michael White Trucking
06.2019 - 01.2020
- Assist CDL Drivers with pre trip inspections
- Transport Drivers to and from Frac locations.
- Keep a detailed log of each trip
Sales Associate
Gorman Mccracken Volkswagen/mazda
01.2019 - 06.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Correctional Officer
Oklahoma Department Of Corrections
12.2013 - 01.2019
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Education
High School Diploma -
06.2011
Skills
- Resource Allocation
- Emergency Response
- Root Cause Analysis
- Quality Assurance
Timeline
Residential Connectivity Specialist - Spectrum
07.2023 - Current
Service Advisor - Big O Tires
01.2023 - 06.2023
Sales Consultant - Sames Ford
12.2021 - 01.2023
Chemical Operator - Iofina Chemical
08.2020 - 10.2021
Chicken Thigh Trimmer - Sanderson Farms
01.2020 - 08.2020
Driver - Michael White Trucking
06.2019 - 01.2020
Sales Associate - Gorman Mccracken Volkswagen/mazda
01.2019 - 06.2019
Correctional Officer - Oklahoma Department Of Corrections
12.2013 - 01.2019
Aransas Pass High School - High School Diploma,