Jerrod Taylor
Fremont
Summary
With a passion for radiology, my healthcare journey has been enlightening. This field aligns perfectly with my calling. Possessing a solid background in customer service, I offer exceptional interpersonal skills to deliver outstanding patient care. As a skilled multitasker and quick thinker, I efficiently handle the demands of a fast-paced medical setting.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Community Health Services
07.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Supervisor
Rite Aid
12.2023 - 07.2024
- Directed and supervised team of 10 employees in daily operations.
- Utilized problem solving skills to resolve customer issues quickly and effectively.
- Handled cash register transactions accurately while ensuring proper money handling procedures were followed at all times.
- Conducted periodic audits of cash registers to verify accuracy of money handling practices.
Supervisor/Retail Merchandiser
Lowes Home Improvment
01.2022 - 12.2023
- Directed and supervised team of 25 employees in daily operations.
- Created new strategies for improving customer service standards within the organization.
- Collaborated with other departments to coordinate workflow processes between teams.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
Fremont Ross High School
Fremont, OH06-2021
Skills
- Schedule development
- First Aid
- AED Operation
- Scheduling
- Paperwork Processing
- Report Generation
- Inbound and Outbound Calling
- Quick Learner
- Process Improvement
- Training and mentoring
- Goal-Oriented
Timeline
Patient Service Representative
Community Health Services
07.2024 - Current
Supervisor
Rite Aid
12.2023 - 07.2024
Supervisor/Retail Merchandiser
Lowes Home Improvment
01.2022 - 12.2023
High School Diploma -
Fremont Ross High School
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