Jerry Ao
Ashburn,VA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Papa John's Pizza
01.2020 - 10.2021
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and clients.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Briar Woods High School
Ashburn, VA06.2018
Skills
- Multi-line phone talent
- Enjoys working under pressure
- Self-Motivated
- Basic Math
- Empathetic and Respectful
- Professional Phone Demeanor
- Strong social skills and interpersonal communication
- Fast Learner
- Strong attention to detail
- Passion to learn and grow
- Teamwork and Collaboration
Timeline
Customer Service Representative
Papa John's Pizza
01.2020 - 10.2021
High School Diploma -
Briar Woods High School