Jerry Cohen

Oversaw customer interactions to enhance service experience. Coordinated vehicle movement between service bay and lot to optimize workflow. Collaborated with technicians and service writers to streamline operations. Managed cleaning and detailing processes to uphold quality standards.

• Greeted and assisted visitors, ensuring a welcoming environment.
• Managed multi-line phone system, directing calls to appropriate departments.
• Processed incoming mail and packages, distributing to relevant parties.
• Provided administrative support in daily operations, contributing to overall team productivity.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.

• Supervised case management for high-risk probationers, ensuring compliance with court orders.
• Developed and implemented rehabilitation programs, enhancing offender accountability and reducing recidivism.
• Coordinated multidisciplinary team meetings to address complex cases, fostering collaboration among stakeholders.
• Conducted quarterly performance evaluations for staff, providing mentorship and guidance for professional development.
• Managed crisis intervention strategies, effectively resolving conflicts and ensuring safety for clients and staff.
• Provided expert testimony in court proceedings as needed, offering insightful recommendations regarding sentencing options or probation modifications.

• Greeted and seated guests promptly, ensuring a welcoming atmosphere.
• Monitored dining area for cleanliness and readiness, enhancing guest experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
• Trained new servers on menu knowledge, service standards, and operational procedures.
• Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
• Served food and beverages promptly with focused attention to customer needs.