Summary
Overview
Work History
Skills
References
Timeline
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Jerry Iles

Sacramento,CA

Summary

Dynamic customer service professional with extensive experience at Bank of Stockton, excelling in client relationship management and team leadership. Proven track record in enhancing customer satisfaction and operational efficiency, while effectively handling cash transactions and training staff. Recognized for fostering a positive service culture and driving sales growth.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Bank of Stockton
Stockton, CA
05.2024 - Current
  • Provide front-line support including deposits, withdrawals, and loan payments
  • Assist with account services and digital banking education
  • Manage checking, savings, CD, and money market account openings
  • Promote banking products and ensure compliance with policies
  • Work in Special Accounts Room, handling large cash transactions

Barista

World Travelers
Sacramento, CA
10.2023 - 04.2024
  • Prepared espresso drinks and brewed coffee in a high-volume setting
  • Built relationships with regular customers and maintained clean, organized workstations
  • Supported team in daily operations, including restocking and register handling

Barista / Roaster Production

Chocolate Fish Coffee Roasters
Sacramento, CA
05.2023 - 10.2023
  • Operated and maintained coffee roasting equipment
  • Packaged roasted beans for retail and wholesale
  • Ensured adherence to health and cleanliness standards

Shift Lead

Muesi Cafe
San Francisco, CA
09.2022 - 03.2023
  • Supervised café operations and delegated tasks to baristas
  • Provided hands-on training to new hires and ensured consistent service quality
  • Handled opening/closing duties and addressed customer concerns

Shift Lead

Equator Coffee
San Francisco, CA
06.2022 - 08.2022
  • Assisted in store leadership during transition period
  • Oversaw daily customer service and coordinated staff breaks
  • Maintained service flow during peak hours and managed POS functions

Head Barista / Store Manager

Terra Coffee LLC
Stockton, CA
04.2018 - 06.2022
  • Managed full café operations, including staffing, ordering, and vendor relations
  • Trained baristas and developed customer service culture
  • Helped win 'San Joaquin Coffee Shop of the Year' in 2022

Barista

Starbucks
Stockton, CA
11.2015 - 04.2018
  • Crafted drinks efficiently during high-volume rushes
  • Delivered consistent customer satisfaction in a team environment

Skills

  • Client Relationship Management
  • Team Leadership & Training
  • Conflict Resolution
  • Cash Handling & POS Systems
  • Scheduling & Staff Management
  • Sales & Cross-Selling
  • Inventory & Ordering

References

  • Connie Topping, Customer Service Manager, Bank of Stockton, (209) 929-1270
  • Innocent Montalvo, Customer Service Supervisor, Bank of Stockton, (209) 929-1336

Timeline

Customer Service Representative

Bank of Stockton
05.2024 - Current

Barista

World Travelers
10.2023 - 04.2024

Barista / Roaster Production

Chocolate Fish Coffee Roasters
05.2023 - 10.2023

Shift Lead

Muesi Cafe
09.2022 - 03.2023

Shift Lead

Equator Coffee
06.2022 - 08.2022

Head Barista / Store Manager

Terra Coffee LLC
04.2018 - 06.2022

Barista

Starbucks
11.2015 - 04.2018

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Jerry Iles