Jerry Mbong
Laveen,AZ
Summary
Dynamic Program Director with a proven track record at Jesa Homes LLC, excelling in organizational leadership and data-driven decision-making. Recognized for enhancing program performance and securing grants, while fostering a culture of innovation. Adept at mentoring teams and driving continuous improvement, leveraging strong analytical thinking and effective communication skills.
Overview
26
26
years of professional experience
Work History
Program Director
Jesa Homes LLC
01.2019 - Current
- Utilized data-driven decision-making techniques to ensure alignment with organizational goals.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Achieved recognition for program through successful submission of award applications and presentations at industry events.
- Bolstered program sustainability by securing grants and developing partnerships with external organizations.
- Cultivated high-performing team by recruiting top talent and providing ongoing professional development opportunities.
- Designed and executed comprehensive training programs for staff, enhancing skills and competencies.
- Managed cross-functional teams to deliver exceptional program outcomes within budget and time constraints.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Fostered culture of innovation and continuous improvement, encouraging team feedback and ideas.
Operations Manager
Auto Nation Toyota
05.2000 - 06.2019
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor of Arts - Communications
University of Buea
Cameroon12-1990
Skills
- Organizational leadership
- Customer service experience
- Classroom management
- Procedure writing
- Safety protocols
- Effective leader
- Lesson planning
- Market research
- Cost control
- Quality assurance
- Staff training
- Conflict resolution
- Budget coordination
- Adaptability and flexibility
- Attention to detail
- Problem-solving abilities
- Time management
- Multitasking
- Active listening
- Verbal and written communication
- Customer relations
- Problem-solving aptitude
- Reliability
- Employee relations
- Business leadership
- Employee motivation
- Analytical thinking
- Crisis management
Timeline
Program Director
Jesa Homes LLC
01.2019 - Current
Operations Manager
Auto Nation Toyota
05.2000 - 06.2019
Bachelor of Arts - Communications
University of Buea