Jerry Saldana
Round Rock
Summary
Previous customer service skills in service industry. Have a background in administrative assistant, collections, and customer service representative, handling inbound and outbound calls among earlier years. Looking for an opportunity with a company to grow, with back in that field of expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Bartender
Applebees Restaurant
02.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Redlobster Restaurant
11.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server/Cook/Manager
Ihop ACG
05.2022 - 01.2025
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Managed inventory of dining supplies to prevent shortages during service.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
Medical Technology
National Institute of Technology
Austin, TXNo Degree - Cosmetology
Paul Mitchell The School
Austin, TX01-2012
GED -
Anderson High School
Austin, TX01-2006
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
TABC and Food Handlers
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Server/Bartender
Applebees Restaurant
02.2025 - Current
Server
Redlobster Restaurant
11.2024 - Current
Server/Cook/Manager
Ihop ACG
05.2022 - 01.2025
Medical Technology
National Institute of Technology
No Degree - Cosmetology
Paul Mitchell The School
GED -
Anderson High School
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