Jersey Mitchell
Las Cruces,NM
Summary
Organized, dependable, and hardworking candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Host
The Game Sports Bar & Grill
06.2021 - 11.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Maintained an organized reservation system.
- Took and organized to-go orders, by phone, delivery apps and in store.
- Answered customer questions about hours, seating, menu information, and informed accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
- Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Used credit card machines to cash out customers.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
IT Technician Intern
Dona Ana County
06.2023 - 07.2023
- Managed software installations and upgrades, maintaining optimal system functionality at all times.
- Enhanced system performance by troubleshooting hardware and software issues.
- Optimized network connectivity for improved efficiency through regular maintenance and updates.
- Installed and configured operating systems and applications.
Education
High School Diploma -
Centennial High School
Las Cruces, NM05.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Exceptional communication
- Up-selling techniques
- Phone Etiquette
Timeline
IT Technician Intern
Dona Ana County
06.2023 - 07.2023
Host
The Game Sports Bar & Grill
06.2021 - 11.2022
High School Diploma -
Centennial High School
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