Jertaveus Love
Granger,IN
Summary
A hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
A customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
6
6
years of professional experience
Work History
Sales Associate
Verizon Wireless
Mishawaka, IN
11.2023 - Current
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
Sales Lead Manager
Comcast
Elkhart, IN
01.2022 - 10.2023
- Resolved customer complaints quickly while maintaining high standards of service excellence.
- Responded to questions from customers after presenting key details about company's products and services.
- Monitored daily, weekly, and monthly performance metrics to ensure targets were met.
- Ensured that all team members adhered to established processes and procedures.
- Worked jointly with team members to assist with closing of leads.
- Provided technical assistance when needed during product demonstrations or client meetings.
Sales Associate
Best Buy
Mishawaka, IN
09.2019 - 12.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Developed trusting relationships with customers by making personal connections.
- Restocked shelves as needed to ensure sufficient inventory levels.
Cashier
SkyZone Entertainment
Mishawaka, IN
02.2018 - 09.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Education
High School Diploma -
Penn High School
Mishawaka, IN06-2020
Skills
- Client Account Management
- Inventory Control
- Payment Processing
- Contract Preparation
- Retail Loss Prevention
- Order Processing
- Sales Development
- Product Sales
- Upselling
- Building Rapport
- Shipment Processing
- Flexible Schedule
- Cash Handling
- Merchandising Knowledge
- Stocking and Receiving
- Outgoing Personality
Timeline
Sales Associate
Verizon Wireless
11.2023 - Current
Sales Lead Manager
Comcast
01.2022 - 10.2023
Sales Associate
Best Buy
09.2019 - 12.2021
Cashier
SkyZone Entertainment
02.2018 - 09.2019
High School Diploma -
Penn High School