Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jeselle Sacler Persaud

Davie,FL

Summary

Professional retail and beauty leader with experience at Sephora since 2019, advancing from Seasonal Makeup Artist to Coordinator and Management roles through strong leadership, sales performance, and customer service excellence. Experienced in team training, hospitality, operations, keyholder responsibilities, and safe access. Successfully transferred to a Florida location while continuing to support sales growth, client relationships, and team development. Seeking new opportunities focused on growth within the hospitality industry, bringing a strong background in guest experience, leadership, and operational support.

Overview

9
9
years of professional experience

Work History

Manager, Sales and Customer Support

Sephora USA
Manhattan, NY
01.2019 - Current
Key Responsibilities & Achievements
  • Delivered exceptional customer service and luxury beauty experiences to clients
  • Built strong client relationships through personalized consultations and product recommendations
  • Increased sales performance and conversion rates through strong selling techniques and customer engagement
  • Trained, coached, and developed new employees on products, sales strategies, hospitality, and company standards
  • Supported leadership and management operations within a high-volume retail environment
  • Assisted with scheduling, daily operations, and team coordination
  • Maintained store presentation, merchandising standards, and inventory organization
  • Served as a trusted keyholder with responsibility for opening and closing procedures
  • Entrusted with safe access and handling operational security procedures
  • Helped create a positive, inclusive, and team-oriented work culture
  • Adapted successfully during COVID-19 operational changes while maintaining customer satisfaction and business performance
  • Demonstrated strong knowledge of beauty products, skincare, makeup application, and retail operations
  • Supported achievement of store goals and KPIs through leadership and teamwork
  • Applied Sephora’s core values of inclusivity, hospitality, education, and client service in daily operations.

Front Desk Agent

Holiday Inn Manhattan - Financial District
Manhattan, NY
01.2017 - 01.2019
  • Managed guest check-in and check-out processes efficiently, ensuring smooth arrivals and departures.
  • Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
  • Coordinated room assignments and maintained accurate reservation records to optimize occupancy rates.
  • Utilized hotel management software to process transactions and maintain financial accuracy.
  • Assisted in training new staff on front desk operations and customer service protocols.
  • Collaborated with housekeeping to ensure timely room availability for incoming guests.
  • Handled guest feedback through surveys, contributing to improved service quality initiatives.
  • Maintained lobby area cleanliness and organization, enhancing overall guest experience.
  • Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
  • Consistently received positive feedback from guests on service quality, contributing to an overall boost in hotel reputation.

Education

Associate of Arts - Liberal Arts

Long Island University
Greenvale, NY
01-2019

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Goal setting
  • Documentation and reporting

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Manager, Sales and Customer Support

Sephora USA
01.2019 - Current

Front Desk Agent

Holiday Inn Manhattan - Financial District
01.2017 - 01.2019

Associate of Arts - Liberal Arts

Long Island University

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