Jesenia Mercado
Trenton,NJ
Summary
Dynamic sales professional with extensive experience, excelling in customer service and relationship building. Proven track record of achieving sales targets through effective teamwork and problem-solving. Skilled in cash handling and inventory management, consistently enhancing customer satisfaction and store performance. Reliable and goal-oriented, dedicated to fostering a positive shopping experience.
Overview
11
11
years of professional experience
Work History
Sales Associate
Walmart
Garfield, NJ
04.2023 - 08.2025
- Assisted customers in product selection, providing knowledgeable support and enhancing shopping experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customer.
- Minimized wait times for customers during peak hours.
- Managed efficient cash register operations.
Store Manager
Dunkin Dounts
Garfield, NJ
12.2018 - 12.2021
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members, fostering a positive work environment and enhancing customer service skills.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Front End Supervisor
Quick Chek Stores
Garfield, NJ
04.2014 - 10.2018
- Trained and mentored team members on best practices for front-end.
- Monitored cash handling procedures to maintain accuracy and security of transactions.
- Resolved customer complaints effectively, improving overall store experience.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cash drawers in Number checkout stations to verify adequate cash
- Resolved escalated customer complaints with diplomacy and professionalism.
Food Service Manager
Quick Chek Stores
Passaic, NJ
04.2014 - 10.2018
- Oversaw daily food service operations, ensuring compliance with health and safety regulations.
- Implemented quality control measures to maintain high standards of food preparation.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Education
Certificate - Patient Care Technician
Dover Business College
Clifton, NJ07.2013
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Problem-solving
Excellent people skills
Reliable and punctual
Goal oriented
Exceptional customer service
Relationship building
Outgoing personality
Cash handling
Money handling
Flexible schedule
Verbal/written communication
Cash register operation
Stocking and receiving
Cash handling accuracy
Client service
Conflict resolution
Store opening and closing
Product sales
Customer needs assessment
Objective
TO OBTAIN A POSITION THAT WILL ALLOW METO UTILIZE MY BASIC TRAINING TO PROVIDE EXCELLENT CUSTOMER SATISFACTION WHILE GANING HANDS ON EXPERIENCE.
Timeline
Sales Associate
Walmart
04.2023 - 08.2025
Store Manager
Dunkin Dounts
12.2018 - 12.2021
Front End Supervisor
Quick Chek Stores
04.2014 - 10.2018
Food Service Manager
Quick Chek Stores
04.2014 - 10.2018
Certificate - Patient Care Technician
Dover Business College