Summary
Overview
Work History
Education
Skills
Timeline
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Jesenia Ortez

West New York,NJ

Summary

Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

The UPS Store
Edgewater, NJ
09.2022 - Current
  • Assisted customers with packing, shipping, printing, and mailbox services
  • Operated printing and fax machines, and managed outgoing and incoming packages
  • Provided excellent customer service in a fast-paced retail environment
  • Handled cash register and processed shipping transactions accurately
  • Maintained store cleanliness and ensured packaging supplies were well-stocked
  • Managed incoming calls and addressed customer inquiries promptly
  • Conducted notarizations for various legal documents and agreements

Sales Associate

Garage Clothing
Jersey City, NJ
10.2021 - 10.2022
  • Welcomed customers, assisted with product selection and fitting rooms
  • Picked, packed, and labeled items for shipment
  • Changed mannequins and updated displays for new floorsets
  • Tagged clothing and accessories for store display
  • Collaborated with team members to improve sales strategies and customer engine
  • Educated customers about promotions, product features, and brand values consistently

Packager

Thumann’s Inc
Carlstadt, NJ
06.2021 - 08.2021
  • Handled and packaged meat products
  • Loaded meat racks efficiently
  • Maintained a clean, safe work environment

Education

No Degree - Liberal Arts And Sciences

Hudson County Community College
Jersey City, NJ
04.2026

High School Diploma -

Memorial High School
West New York, NJ
06.2023

Skills

  • Organization
  • Fast learner
  • Team collaboration
  • Bilingual
  • Shipping procedures
  • Outgoing communication

Timeline

Customer Service Associate

The UPS Store
09.2022 - Current

Sales Associate

Garage Clothing
10.2021 - 10.2022

Packager

Thumann’s Inc
06.2021 - 08.2021

No Degree - Liberal Arts And Sciences

Hudson County Community College

High School Diploma -

Memorial High School