Jesenia Yanes
Monroe,NY
Summary
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant Hostess
Outback Steakhouse
Monroe, Ny
07.2025 - Current
- Greeted and welcomed guests upon arrival at the restaurant.
- Managed reservations and maintained seating charts efficiently.
- Coordinated with servers to ensure timely guest seating.
- Assisted in training new host staff in customer service protocols.
- Provided information on menu items and restaurant specials to guests.
- Handled guest inquiries and resolved issues promptly with professionalism.
- Collaborated with kitchen staff to ensure smooth dining operations.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Retail Associate
Polo association
Monroe, Ny
11.2025 - 01.2026
- Assisted customers with product selections and inquiries.
- Maintained organized merchandise displays on the sales floor.
- Processed customer transactions efficiently at the point of sale.
- Collaborated with team members to restock inventory regularly.
Cashier
Target
Moab, Ny
11.2024 - 01.2025
- Processed customer transactions efficiently at the checkout counter.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area
- Restocked shelves throughout store to ensure product availability.
Education
Monroe Woodbury Highschool
Monroe, Ny 09.2023 - 06.2026
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Retail merchandising
- Reservation management
- Inventory control
- Sales transactions
- Training coordination
- Hospitality management
- Price memorization
- Judgment and decision making
- Food inspections
- Take-out service
- Table bussing
- High-volume phone answering
- Front-of-house display creation
- Cleanliness and hygiene
- Reservation planning
- Active learning
- Dining customer service
- Sales and marketing
Timeline
Retail Associate
Polo association
11.2025 - 01.2026
Restaurant Hostess
Outback Steakhouse
07.2025 - Current
Cashier
Target
11.2024 - 01.2025
Monroe Woodbury Highschool
09.2023 - 06.2026