Jesenia Blanco
Miami,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Mad Butcher
Miami, FL
10.2021 - 07.2024
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created schedules and monitored payroll to remain within budget.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Manager on Duty
Aroma Espresso Bar
Miami, FL
12.2016 - 10.2022
- Trained new employees on job duties and company policies.
- Audited cash registers at the end of each shift for accuracy.
- Resolved customer complaints in a professional manner.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Busser/Head Food Runner
Sugarcane Raw Bar Grill
Miami, Florida
03.2014 - 07.2016
- Bussed and reset tables in an orderly fashion.
- Delivered food orders to tables in a timely manner according to company standards.
- Communicated with kitchen staff regarding any special requests from customers.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Assisted in the training of new bussers, sharing knowledge and best practices.
Education
High School Diploma -
Booker T Washington Senior High
Miami Fl06-2013
Skills
- Staff Supervision
- Sales
- Schedule Management
- Leadership
- Staff Training and Development
- Bilingual
- Budgeting and cost control strategies
- Communication Skills
Certification
- Food Safety Manager Certificate
References
References available upon request.
Timeline
General Manager
Mad Butcher
10.2021 - 07.2024
Manager on Duty
Aroma Espresso Bar
12.2016 - 10.2022
Busser/Head Food Runner
Sugarcane Raw Bar Grill
03.2014 - 07.2016
High School Diploma -
Booker T Washington Senior High
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