Jesús Portillo
Irvine
Summary
Dynamic professional with extensive experience at Walmart México, excelling in staff management and customer service. Successfully implemented maintenance programs that enhanced operational efficiency and reduced downtime. Proven ability to optimize workflows and manage resources effectively, ensuring timely project completion while fostering strong vendor relationships. Committed to continuous improvement and staff development.
Overview
7
7
years of professional experience
Work History
Co Manager
Walmart México
09.2017 - 02.2025
- Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
Workshop Supervisor
Walmart México
10.2019 - 01.2021
- Improved workshop efficiency by implementing streamlined processes and optimizing workflow.
- Maintained neat and clean work areas to maximize efficiency and safety.
- Managed workshop schedules and resources, ensuring timely completion of projects within budget constraints.
Forklift Mechanic
Wamart México
09.2017 - 10.2019
- Supported a safe working environment by diligently following established safety procedures during all aspects of job execution.
- Communicated effectively with colleagues across various departments to ensure seamless coordination in addressing equipment-related concerns/issues promptly.
- Proactively pursued ongoing professional development opportunities, staying current with industry trends and advancements in forklift technology.
Education
Industrial Engineering
Instituto Tecnológico Nacional De México
Culiacán Sinaloa México08-2020
High School Diploma -
Colegio Nacional De Educación
Culiacán Sinaloa México08-2014
Skills
- Staff management
- Mechanical Technician
- Customer service
- Decision-making
- Time management
Timeline
Workshop Supervisor
Walmart México
10.2019 - 01.2021
Co Manager
Walmart México
09.2017 - 02.2025
Forklift Mechanic
Wamart México
09.2017 - 10.2019
Industrial Engineering
Instituto Tecnológico Nacional De México
High School Diploma -
Colegio Nacional De Educación
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