Jessanna Jones

• Managing over 90 prospect calls per day
• Increased Brand awareness for various clients
• Expanding company's client base
• Generate leads through outbound prospecting (calls, emails)
• Develop effective pipeline of new projects and customers
• Participate in sales meetings
• Set up appointments
• Collect Data
• Maintain accurate and timely activities, notes, and contacts
• Clearly communicate company's proposition to prospects and learn about their needs to see if it's the right fit.

• Talent Manager
• Runs Instagram & YouTube marketing campaigns for talent
• Utilizes Mailchimp email marketing
• Analyzing analytics
• Engaging with followers and subscribers to maintain support base
• Growing social media followers and scheduling posts
• Music Video editing using Davinci Resolve
• Produced & edited audio podcasts
• Distributed audio podcasts across streaming networks
• Distributes records across top music streaming platforms
• Freelance music blog writer for various music publications
• Digitally networking with potential partners and supporters
• Research music market trends
• Books shows, photoshoots, music video setting locations
• Creates marketing plans for album cycles
• Organically grows fanbase and supporters

Pandora Jewelry Brand Ambassador

• Handled emails, inbound calls, and outbound calls
• Kept records of customer complaints
• Interacted with customers through live chat
• Assisted customers with questions
• Processed refunds, orders and customer transactions
• Assisted customers with a warm and professional attitude
• Performed data entry for customer information and shipments
• Managed customer accounts
• Wrote call center scripts
• Handled billing issues and order inquiries
• Operated the live chat
• Confirmed payments, refunds, etc.

• Managed a group of employees
• Opened and closed store
• Managed daily reports of transactions
• Provided excellent customer service to all guests and customer in a timely manner
• Designed and ordered all incoming and outgoing inventory for customers
• Trained new employees on store processes and procedures
• Enforced company policies and procedures

• Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements
• Created Company's social media platforms and gained it real supporters/followers quickly
• Researching social media trends and informing management of changes that are relevant to the company’s marketing activities
• Crafting engaging content to post daily, to draw in consumers
• Brainstormed with a group of creatives to create content for multiple mediums

• Filter company and/or client list database to identify potential recruits for focus groups
• Enter data into MS Excel Algorithms created by clients
• Screen applicant’s surveys and screeners to determine if they meet necessary quotas
• Learning market research trends through companies/client collected data
• Appointment setting
• Scheduling clients for focus groups
• Researching potential recruits through database.

• Ensuring customers are welcomed as they enter the building
• Thanking customers for their business as they leave
• Keeping track of multiple parties when there is no available seating
• Helping clear away dishes as needed to free up tables for waiting customers
• Resolving customer concerns whenever possible
• Answering customers questions via phone
• Cleaning seating area, windows, and bathroom
• Assisted in taking food and drink orders
• Bringing orders from kitchen to pick up drivers

• Educating customers and potential buyers about our products and company mission
• Created website and social media content in order to drive brand awareness and attract new customers
• Representing the company at product launches and events
• Capture and edit visual content for multiple platforms
• Produce photography in various methods including printed/digital media
• Set Up backdrops and lighting
• Gave direction to fashion models

• Responsible for helping guests, being a cashier, and maintained the sales floor by keeping it clean and organized i.e folding clothes, restocking items
• Neatly stocked merchandise on sales floor
• Maintained cleanliness of Target
• Managed stock room
• Maintained a high level of service across Target