JESSE AVERY
Dayton,US
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Account Manager
American Cutting Edge
Miamisburg, Ohio
11.2023 - 10.2025
- Built working relationships with customers.
- Identified needs of customers in order to provide goods and services.
- Received request for products facilitated delivery.
- Acted as liaison between customer and engineering for custom product design.
- Provided quotes for off the shelf and custom items.
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Maintained accurate records of all client interactions in CRM system.
Account Manager, Inside Sales Supervisor
TE Connectivity
Dayton, Ohio
02.2004 - 08.2023
- Identified up-sell, cross-sell, and renewal opportunities to improve customer satisfaction and increase profits.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Monitored and reported on key performance indicators to ensure efficient operations.
- Participated in trade shows and other public events to promote products.
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Aided customers in assessing needs and locating online merchandise.
- Collaborated with cross-functional teams such as marketing, sales, operations and finance to meet customer needs.
- Organized meetings between clients and internal departments as needed.
- Provided technical support to customers during the installation process of products.
- Analyzed customer purchase history to develop targeted sales campaigns that increased revenue.
- Attended trade shows and conferences as a representative of the company.
Education
Bachelor of Science (B.S.) - Business Management Science
Wright State University
OH07-1993
Skills
- CRM systems
- SAP
- Client Needs Assessment
- Account Management
- Client Correspondence
- Client Satisfaction
- Customer Service and Assistance
- Interpersonal Communication Skills
- Professional Relationships
- Sales Development
- Inside Sales
- Technical Guidance
- Active Listening
- Outbound Calls
- Sales Tracking
Timeline
Account Manager
American Cutting Edge
11.2023 - 10.2025
Account Manager, Inside Sales Supervisor
TE Connectivity
02.2004 - 08.2023
Bachelor of Science (B.S.) - Business Management Science
Wright State University