- Committed to improving personal fitness through regular participation in small goal soccer after playing in competitive club soccer through the end of high school
Jesse Castro
Outside Sales Representative
Phoenix,AZ
Summary
Diligent Sales Representative with solid background in managing client relationships and ensuring customer satisfaction. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes. Manages large accounts while simultaneously bringing in new business through continuous prospecting.
Overview
7
7
years of professional experience
Work History
Outside Sales Representative
Vulcan Materials Company
Phoenx, Arizona
03.2024 - Current
- Positioning myself as an expert through continual growth in up-to-date knowledge of industry trends
- Controlling the sales process through each stage of the sale to ensure a high-probability close
- Meeting and exceeding sales goals for 20 unique in person interactions per week.
- Developing and implementing strategic plans for an assigned business unit of four different operations that is presented to the sales team, operations and upper management
- Successfully resolving escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Prospecting with emphasis on both new and attrition based accounts.
- Fostering lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Logistics Specialist II - III
Vulcan Materials Company
12.2021 - 03.2024
- Initiated and lead coordination of multiple departments to resolve any logistical or quality problem in order to meet deadlines, ensure job completion
- Suggested improvements to cut costs and maximize plant utilization, incorporating performance measurements
- Recognized risks and presented recommendations for risk mitigation using past and present production forecasts.
- Created training resources for dispatch and operations to improve upon system knowledge in order to increase plant efficiency
- Developed strong rapport with customers and created positive impression of business.
- Dispatched 100-150 trucks with emphasis on cost and delivery efficiency as well as DOT regulations
Logistics Operations II
Vulcan Materials Company
05.2021 - 12.2021
- Trained order desk and scale personnel on main operating systems used for order processing, scheduling, and ticketing
- Cooperated with plant personnel to ensure safe and smooth operations
- Provided customer support for over 100 calls per day
- Scheduled effectively and accurately to meet a multitude of customers' needs
- Documented and filing reports of day to day operations and complications
- Handled and settled credit card transactions.
Shift Lead/Manager
Kidspark
10.2018 - 05.2020
- Directed a team of 2-5 employees with heavy focus on productivity and safety
- Managed solution-based challenges for children ages 2-12 years old
- Analyzed various floor plans/environmental factors in order to improve workplace efficiency and effectiveness for staff and children
- Responsible for financial transactions, maintaining family records and resolving any customer concerns or issues
- Lead discussions with children and their families to assist with individual behavioral management plans
Education
Bachelor of Science - Psychology
Grand Canyon University
Glendale, Arizona 08.2016 - 2020.08
Skills
- Excellent Communication
Strategic planning
High Stakes Problem Solving
Fast - Learning
Accomplishments
Vulcan Materials: Special recognition for exceeding performance 12/02/2022
Varsity soccer all 4 years of high school
Interests
Timeline
Outside Sales Representative
Vulcan Materials Company
03.2024 - Current
Logistics Specialist II - III
Vulcan Materials Company
12.2021 - 03.2024
Logistics Operations II
Vulcan Materials Company
05.2021 - 12.2021
Shift Lead/Manager
Kidspark
10.2018 - 05.2020
Bachelor of Science - Psychology
Grand Canyon University
08.2016 - 2020.08
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