Jesse Contreras
Edinburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance workplace performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Advance America
Edinburg, TX
09.2007 - 04.2011
- Improved customer satisfaction by addressing and resolving any problems with cash advances or staff.
- Increased prepaid card sales and cash advances through merchandising strategies and promotions with our referral partners.
- Collaborated with the center manager to develop strategic plans for growth and improvement in our financial business.
- Provided cash advances, prepaid cards and MoneyGram services to customers.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in maintaining a clean, safe, and organized environment for our customers and staff.
- Assisted customer service members by offering guidance and support in their roles.
- Assisted center manager in supervising day-to-day operations to meet performance, quality and service expectations.
- Assisted with planning schedules to meet coverage and service demands.
- Handled money transactions on a daily basis and monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Made deposit runs, performed collection field calls daily.
Office Administrator
JLR Contracting
McAllen, TX
06.2007 - 08.2007
- Interacted with customers by phone, email, or in-person to provide information on our products.
- Monitored front areas so that questions could be promptly addressed.
- Tracked and restocked office supplies, field equipment, construction supplies and tools to keep employees on-task and productive.
- Managed and properly accounted for petty cash issued to facilitate general work activities.
- Delivered equipment, tools and construction supplies to field employees in different cities.
- Assisted in sales of products, building and remodeling services.
Education
High School Diploma -
Edinburg High School
Edinburg05.2004
Skills
- Money Handling
- Staff Supervision
- Product and Service Knowledges
- Customer Service and Satisfaction
- Cash Deposits and Receipts
Timeline
Assistant Manager
Advance America
09.2007 - 04.2011
Office Administrator
JLR Contracting
06.2007 - 08.2007
High School Diploma -
Edinburg High School