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Jesse Farner
Summary
IT repair technician with expertise in troubleshooting and maintenance, recognized for reliability and adaptability. Improved turnaround times while maintaining high-quality repair standards. Experienced sales associate with strong customer service skills, enhancing satisfaction and optimizing processes through effective teamwork and communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Richburg Hardware
Gulfport, Mississippi
02.2021 - 03.2025
- Greeted customers and provided exceptional customer service.
- Assisted customers in finding products, providing guidance and tailored recommendations.
- Assisted customers in selecting hardware products and tools for projects.
- Resolved customer inquiries and complaints, enhancing customer satisfaction and loyalty.
- Processed transactions efficiently at the point-of-sale system.
- Managed inventory levels and organized stock to ensure product availability for customers.
- Collaborated with team members to maintain a clean and welcoming store environment.
IT Repair Tech
Mississippi Gulf Coast Community College - Perkinston Campus
Perkinston, Mississippi
01.2017 - 02.2020
- Utilized diagnostic tools to troubleshoot operational problems efficiently.
- Conducted routine maintenance on tools and systems, enhancing overall functionality.
- Collaborated with team members to streamline repair processes, improving turnaround times.
- Inspected repaired items to verify compliance with quality standards.
- Documented repair procedures and maintenance logs, ensuring consistent reference for future repairs.
Education
Associate of Science - Computer Science IT
Mississippi Gulf Coast Community College
Perkinston, MS03-2016
Skills
- Customer service and client relations
- Product knowledge and sales strategy
- Point-of-sale transactions and inventory management
- Troubleshooting techniques and problem solving
- Effective communication and teamwork
- Adaptability and critical thinking
- Time management and meeting deadlines
- Reliability and punctuality
- Sales reporting
Certification
- CompTIA A+
Timeline
Sales Associate
Richburg Hardware
02.2021 - 03.2025
IT Repair Tech
Mississippi Gulf Coast Community College - Perkinston Campus
01.2017 - 02.2020
Associate of Science - Computer Science IT
Mississippi Gulf Coast Community College