Jesse Gustafson
Lincoln
Summary
Sales Associate with a proven track record in enhancing customer satisfaction. Strong skills in conflict resolution and team collaboration. Ready to leverage expertise in customer engagement to drive loyalty and repeat business.
Overview
20
20
years of professional experience
Work History
Sales Associate
Big Lots
Bismarck, ND
03.2022 - 02.2025
- Processed transactions accurately
- Trained new associates on customer service protocols and sales techniques for improved team performance.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Sales Associate
JC Penneys
Bismarck, ND
05.2017 - 02.2020
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels, ensuring product availability on sales floor.
- Conducted regular stock checks to identify discrepancies and reduce shrinkage losses.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Warehouse Worker
Challenger Industries
Beulah, ND
05.2006 - 08.2006
- Assisted in inventory management by accurately labeling and organizing stock items.
- Loaded, unloaded, and moved material to and from storage areas.
- Helped maintain an organized stockroom
- Checked materials for quality control purposes before storing them appropriately.
Warehouse Worker
Westcon, Inc
Bismarck, ND
05.2005 - 08.2005
- Assisted in inventory management by labeling and organizing stock
- Organized tools and equipment
- Loaded, Unloaded and moved material to and from storage and areas
Education
Some College (No Degree) - Criminal Justice
Bismarck State College
Bismarck, NDHigh School Diploma -
Stanton High School
Stanton, ND05-2007
Skills
- Customer service
- Listening skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
- Cash handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Conflict resolution
- Customer needs assessment
Timeline
Sales Associate
Big Lots
03.2022 - 02.2025
Sales Associate
JC Penneys
05.2017 - 02.2020
Warehouse Worker
Challenger Industries
05.2006 - 08.2006
Warehouse Worker
Westcon, Inc
05.2005 - 08.2005
Some College (No Degree) - Criminal Justice
Bismarck State College
High School Diploma -
Stanton High School